During my recent stay at Microtel, I encountered a significant ant infestation in my room, which made my stay uncomfortable and unsustainable. Despite reporting the issue to the front desk, I was met with indifference and a lack of concern, as if my predicament was not their priority. This lack of responsiveness and failure to address the problem forced me to cut my stay short. It was disappointing to see such poor service and disregard for guest comfort, and I hope improvements are made in pest control and customer care.
Coretta
2 泊旅行
10/10
Super nice staff. Quiet area. Very clean.
宿泊されたお客様
5 泊旅行
4/10
They put us in a room next to a room with 2 barking dogs. They were barking when we first arrived and when my wife asked if they could contact guest the night supervisor was very rude and unprofessional with my wife. He said the only thing he could do was put us in a suite but there would be an up charge. He said there was nothing he could do about the barking dogs next door and reinforced to my wife that it was a pet friendly hotel. He did not apologize for the inconvenience. The carpet was old and dirty and the bathroom floor needed some cleaning. The Tv had poor picture quality and the a/c would not allow you to run fan constantly. The dogs eventually quit barking except for one time during the night. The day time manager was very nice and professional.
Lisa
2 泊の家族旅行
10/10
Zay
1 泊旅行
10/10
宿泊されたお客様
1 泊旅行
10/10
Ronald
2 泊旅行
8/10
The softest towels and very well organized. Except for a few ants that didn't like lysol, the room was cool. I'd stay again. My husband really liked the window seat.
Dora
1 泊旅行
10/10
Winfred
1 泊旅行
10/10
It was a quiet night in a clean comfortable room.
Charles
1 泊旅行
10/10
Emilio
1 泊の友人との旅行
8/10
Very comfortable beds! They weren't hard like most hotels. Lots of storage and elevators were fast.
LaDonna
1 泊の家族旅行
8/10
I have stayed at micro tel hotels many times. This is only one that charges a $100.00, then it takes week to get it back! Will not stay here again.
LeeAnn
1 泊旅行
10/10
Helen
1 泊の家族旅行
10/10
Friendly service
Kirk
1 泊の恋人との旅行
4/10
Not very well updated, lighting was poor in the rooms. Heat and a/c inconvenient, room was not very clean, carpet looked like it hadn’t been vacuumed in weeks
宿泊されたお客様
1 泊の家族旅行
4/10
There was a problem with the toilet running from the moment we checked in. Water was running from the push button that you flushed with. Someone came up to fix it and it appeared everything was fine until I used it about 3:00 am and the toilet ran until we could get someone up there, it was about mid morning. They shut the water off. The reason for the visit was a funeral, and it was questionable as to when we would be able to dress because it was not fixed. They tried to refund a portion of the cost but said that because we reserved through a third party there was no way to compensate for the sleepless night and uncertainty of getting dressed in a timely manner.
Mixon
1 泊旅行
10/10
Tommy
2 泊旅行
8/10
Well worth the money
Rashaud
1 泊の出張
8/10
The front desk staff was very friendly.
Ralph
2 泊の家族旅行
10/10
The employees went above and beyond with every request, very nice
Diana
2 泊の家族旅行
6/10
Anders
2 泊の出張
6/10
the phone in my room didn't work to call down to the desk to find out what the wifi password was, which is usually expected to be on the room info sheet inside the room (it wasn't). their drink machines were broken which was rather inconvenient since its their only one in the building.
staying there was convenient for what i needed but i had just expected more from the overall stay. even check in was difficult as i had called ahead to let them know id be checking in late, which they told me to do just in case, and they had told me they will leave a note for the next shift and they never did which meant checking in with the new desk manager take quite a while.
Gabby
3 泊旅行
6/10
In many ways. - nice place to stay but after reporting that my shower did not produce warm water, it was not repaired and I had no warm water for 4 nights. Inexcusable . The bed was comfortable. There was a large supermarket nearby and several restaurants. Conveniently right next to the interstate hut I never heard it .