I booked and paid for a suite for 4 people and they gave me a room with a double bed without telling me anything. When I went up to the room I realized that it was not the suite that I had booked and paid for. I went down to the front desk. The girl who helped me, after explaining to her over and over again that I was arriving late from a long flight at 12:30 am, offered me a room for my daughters on another floor and said, “Yes, you're right.” I booked a suite but there are no more. This is the first time this has happened to me in a hotel.