フィエスタ アメリカーナ カンクン ヴィラズ (カンクン)

スタッフの皆さんが優しく、毎日笑顔で、要望・質問にも丁寧に対応してくれました。すごく親切。部屋の掃除も毎日してくれて綺麗です。プールも最高。立地も問題ないと思います。(近くにコンビニ・スーパーあり) 部屋が少し臭いところだけが気になるポイントです。ルームスプレー？持って行くといいかも。

Good Hotel

ホテルゾーンの賑やかな場所から少し離れているので、夜間でも静かに過ごせます。 プールやビーチがコンパクトにまとまっていて良かったです。 スタッフはみんな笑顔でフレンドリーで快適な滞在でした。

Amazing location by the sea, spotless room, friendly staff; would recommend to anyone visiting Cancun.

I reserved 10 rooms for my sons birthday and when we got there all of our rooms were cancelled due to an error on their end . The staff was very rude and unapologetic.

We got there and it was an entire mess up. First they started telling us that our rooms were cancelled, then they didn't;t have enough rooms available, then it was we can only give single beds. Luckly we had fun in Mexico and will be back, just not at this property, even though the property itself is amazing and one of the nicest ones we have seen in Mexico. Its such a same.

The hotel was okay, we had a odor coming from that bathroom in the master room, the spa bath tube didn't work, they gave us the wrong room I paid for 3bdm and gave us two+ manger told us that he would give me 15% off food and drinks, but instead I got back the money for the rooms We when to pool/bar the bartender was rude!!! we order drinks and food, but they told us that we had to eat in the restaurant even though the bar/pool was still open.but Giovani from conciergefacu was prefect!!! he set up a surprise birthday for my niece. The transportation that the hotel set up for us coming and going was excellent, they even took us to Walmart.

A great place, nice beach, not too crowded, and a good layout to the room. Many of the staff are very friendly and accommodating. The lobby workers are the exception. Once you decide not to hear the presentation about joining the club, they ignore you and act offended. The property would do well to take this unpleasant atmosphere out of the lobby. It is the main detractor to the property.

We felt cheated by the spa. Was promoted a couple package with massage and hydrotherapy by top masseur. The massage was bad and the hydrotherapy was just jacuzzi and steam room. Laundry went missing. Luckily detected before we depart the hotel. Finally found it after 15 mins of search. After checking out, while waiting for transfer, wanted to have some drinks by the poolside. One staff say it’s ok to use the cabana and it’s not chargeable if we order drinks. While another staff came to us after we sat there telling us it’s chargeable 🙄 so we went into outlet for drinks. Orders were wrong and unfriendly staff. Disappointing though the location was great.