Not a 4 star hotel !
We Stayed in a King room which was not at all maintained. Including:
-No TV for the length of the stay.
-Broken and mouldy bathroom fixtures.
-Refilled toiletries / bottles (Yuck!).
-Dismal breakfast offerings, nothing like what is advertised.
-Cordial instead of OJ or any Juice.
-Basic filter coffee and UHT milk ( no fresh )
I could go on but…
You have been warned!
Glenn
Glenn、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年3月6日
Superb location, staff, slightly old building
Nice hotel in the heart of the old town. Like most buildings in Hanoi's old quarter it's not too flashy, but my room was large, comfortable, and quiet. Breakfast was also decent the few times I went. Staff was always top notch and helpful. Location is also excellent, with tons of options for food and drink within a 10 min walk. I loved Hanoi and this hotel was a positive part of the experience.
Jose Ramon
Jose Ramon、7 泊旅行
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4/10 (まあまあ)
2025年3月4日
Hôtel très sale et cher
Les photos sur le site sont trompeuses. L hotel est sale tres vétuste. Très déçue, une vraie arnaque...
Seul l emplacement est idéal.
Marilyn
Marilyn、3 泊旅行
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6/10 (良い)
2025年3月3日
Over priced. Ok overall, but not great. Not really 4*
David
David、3 泊旅行
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10/10 (最高に素晴らしい)
2025年2月26日
Ottimo
Consigliato, camere piccole ma accoglienti personale molto gentile, ottimo
Robert
Robert、3 泊の友人との旅行
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2/10 (不満)
2025年2月10日
DO NOT STAY HERE - health hazard
The property was mouldy - they gave us 2rooms on the 9th floor which were covered in mould. When we went back down to complain the guy at reception didn’t care at all. After 10mins of waiting for him to do something about it - (he wasn’t actually doing anything!) I told him we wanted new rooms - he took me to the 5th floor to show us 1 room he said was available - it was still not cleaned - this was at 10:30pm! We had booked 2 nights - we left after the first night & stayed at a very nice hotel.
I asked to speak with the manager first thing the next morning but was told he was not coming in as it was a Sunday!! The guy who checked us in the night before told me the manager would be in at 8am & he would speak to me…
This hotel is NOT AS DESCRIBED - no safe in room, no pillow menu, no pillow top bed, no blackout curtains & the windows certainly weren’t soundproofed! You could hear every noise from the street as if the windows were wide open.
The breakfast was diabolical - everything was stone cold as they cooked up a pile of fried eggs & left them on a plate, same with spring rolls - the cutlery was filthy.
This hotel is 2 star at best by western standards.
SAVE YOUR MONEY & book elsewhere.
Deborah
Deborah、2 泊の家族旅行
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4/10 (まあまあ)
2025年1月30日
Poor stay @ Victor Gallery Hotel
I was not impressed by this hotel. The late evening karaoke sound from outdoor in the street was echoing through my room most of the night. I asked for a different room, but they were booked up. When I went to take a shower the hose disconnected from the Fossett. Water was all over the floor. The bellhop finally came and fixed it, late evening. Shower stall design was very poor allowing additional water to get all over the floor in the bathroom. I went to neighboring Victor rooftop bar and restaurant property down the street for a meal. Very overpriced and incredibly poor service for how much I was charged. I would not go back to the Victor gallery hotel chain again. I felt the description on Hotels.com about the hotel was misleading.
Michael C
Michael C、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月27日
Veldig fornøyd
Hyggelig hotell, med hyggelig ansatte og bra frokost, serveres veldig god pho blant annet. kan anbefales fra en kritiker av rang. Eneste å sette fingeren på var at det gikk litt fort tomt for varmt vann i dusjen.
Magnus
Magnus、2 泊旅行
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10/10 (最高に素晴らしい)
2025年1月19日
Josephita
Josephita、1 泊旅行
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10/10 (最高に素晴らしい)
2025年1月9日
Allen
Allen、2 泊旅行
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8/10 (とても良い)
2025年1月8日
宿泊されたお客様
2 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月29日
Paul
Paul、1 泊の家族旅行
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2/10 (不満)
2024年12月25日
Not worth it
Poor excuse for a so called luxury hotel. Location good, but standard in lobby, restaurant, and rooms was poor. Low maintenance, bad cleaning and old linen/towels (holes and stains).
The worst part was the Xmas dinner. It was expensive, no table cloth, bad meal and loud party music.
Ingrid
Ingrid、4 泊の家族旅行
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2/10 (不満)
2024年12月25日
Stay away!
Avoid this hotel. The only good thing is the location. Building and rooms are not well maintained and there is dirt and garbage everywhere. Service is sloppy and basic features such as keys are problematic (we asked for more keys and were told they could be issued at a cost). Breakfast was poor. Mandatory Christmas dinner was overpriced and unbearable due to the loud and horrible live music. We had to ask for our room to be cleaned. In summary - stay away!
Kristine
Kristine、4 泊の家族旅行
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8/10 (とても良い)
2024年12月21日
Lite, koselig hotell med sentral beliggenhet!
Lite og hyggelig hotell med svært sentral beliggenhet i hjertet av old quarter. De ansatte var veldig koselige og behjelpelig! Ikke den beste frokosten, anbefaler heller å kjøpe frokost selv på et av mange steder i umiddelbar nærhet