They were going through some construction in the front lobby and the room was the closest to the lobby so there were a lot of noises.
Jerry
2 泊旅行
4/10
The pool was out of order. The room had large sticky stains on the carpet. The common areas appeared dusty and the carpet is beyond its useful life. This place is in need of renovation.
GEORGE
1 泊旅行
2/10
NO POOL - the whole purpose was to enjoy the pool while at a soccer tournament. Was told 'after' check in the pool was under construction. Hotels.com should have noted this key fact before making a reservation. $250 a night for a hotel room with out a pool is highway robbery
stacy
1 泊旅行
4/10
Hotel is in desperate need of updating and repairs. Carpet everywhere in hotel is absolutely disgusting! Would not recommend.
Jessica
1 泊旅行
8/10
EDWARD
2 泊旅行
6/10
We were notifed only two days before our trip that the water park was going to be closed so that was kind of a let down. The staff was friendly enough. The beds are not comfortable at all. The room was clean.
Stephanie
2 泊の家族旅行
4/10
Booked our hotel last December for the draft. Chose the hotel based on the pool, because we were having a birthday celebration. We would have booked elsewhere for the same price months in advance before the draft if the pool is not available. We called a month before the draft to make sure there was no scheduled maintenance for the pool and we were told there was not. We called a week before the draft to make sure there was no scheduled maintenance on the pool and there was not. Two days later we received a call from the hotel telling us they were scheduled maintenance on the pool for the next few months. They asked if we wanted to cancel as we were paying draft prices, I pointed out that to get a hotel anywhere else would be more expensive than what we we had already paid at $500 a night. Again, they suggested we cancel if we didn’t want to pay draft prices. We checked and the prices for the hotel room were much higher than what we had originally paid. We ended up staying there, and were disappointed by the lack of breakfast items that were guaranteed in addition to the lack of pool. We even only had two out of the original five people scheduled to attend because the pool was closed. Overall, very disappointed with the lack of communication and the last-minute maintenance. Very disappointed because it seemed they wanted us to cancel so that they could have open rooms that they could then charge for higher prices. We will definitely not be back.
Callie
2 泊の家族旅行
8/10
Everything was great except the little kid pool area water was uncomfortably cold.
宿泊されたお客様
1 泊の家族旅行
4/10
Laise
1 泊旅行
2/10
Lindsey
1 泊旅行
2/10
Booked a room for my family so we could go to the waterpark. waterpark was closed for renovations which are not mentioned on the listing or website. Room reeked of cigarettes even though it was labeled a non smoking room. Beds sucked, pillows were tiny and flat. Shampoo dispenser was completely empty had to use bar soap on hair. Room was just not clean. Would not recommend. Definitely wouldn’t book again.
宿泊されたお客様
1 泊の家族旅行
6/10
The website says waterpark, pool and hot tub. Those are all being renovated and not available. We did receive a call at 10am the day of our reservation and we did take the offer of a fully refund. My son stayed there the night we were supposed to and was not called nor offered a refund. He said the breakfast was minimal and inadequate to be called a free breakfast. Waffles, toast and fruit. He was told the breakfast kitchen was also under renovation.
David
1 泊旅行
2/10
Just horrendous all the way around.
Colton
2 泊の家族旅行
4/10
Booked this property online,was not informed that pools and no breakfast due to the construction..then get to the room climb in bed and the sheets were dirty.. they couldn't do anything because it was too late at nite. There was no water pressure and the water wasn't hot! Also my lamp on my side of the bed didnt work..Also they wouldn't allow me to get a refund,when i didnt get what i wanted according to my booking...
heather
1 泊の家族旅行
2/10
Angela
1 泊旅行
2/10
Pool area was closed. No breakfast or refund. I'd like Expedia to contact me
Richard
2 泊旅行
2/10
Crystal
1 泊旅行
10/10
Ann
1 泊の家族旅行
10/10
Kids love the pool.
Nathanael
1 泊旅行
2/10
Michael
1 泊旅行
2/10
Hot tub out of order, pool out of order, kitchen out of order, no breakfast. No discount offered for these inconveniences! Too many nice hotels in this area in same price range to go here!!
Brian
1 泊の家族旅行
10/10
Very relaxing weekend and the pool also has only guest hours from 8 to 10 love that.
Sabrina
2 泊の家族旅行
2/10
Brandie
1 泊旅行
10/10
We would stay there again.
Karen
1 泊の家族旅行
8/10
My 6 and 16 year old both had a ton of fun in the waterpark area. It’s much better than a standard pool. It needs some work and repairs, part is normal wear and tear, part is some just don’t follow the posted rules and let things get taken advantage of. Room was good, did have a dog smell until we turned air on. Breakfast had a good selection, including French toast. Staff was excellent!