Jose at the front desk was very helpful. Also Adrian from maintenance was prompt to fix our tv remotes.
Rosanna
Rosanna、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月12日
Terrible hotel, don’t come here.
Doesn’t follow Marriott standards of cleanliness and safety and they refuse to accommodate their guests who come forth with valid, extensive complaints. Every single room needs an inspection and they should be met with the Marriott standards, but they are not and staff & management could care less, even about the cockroaches on the 4th floor. They instead follow up with maltreatment and retaliation to a US Veteran and his wife and daughter who is under 2 years old. They have urine stained Marriott branded beds that they’ve shared they just use shampoo and fans on instead of ordering new mattresses. The list goes on and on and on at this location. Stay away from Residence Inn San Bernardino unless it’s your last resort option. DO NOT BOOK THIRD PARTY OR THEY WILL COMPLETELY IGNORE ANY OF THEIR ESTABLISHMENTS ISSUES AND DIRECT YOU TO HANDLE IT WITH HOTELS.COM. They do not care about hotel guest satisfaction and when hotels.com reaches out to them to process your refund request, they will refuse your refund request and lie to your face about it. They’re robbing people.
David
David、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月2日
Ivonne
Ivonne、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月16日
James
James、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年7月16日
Staff was extremely rude and unprofessional. They came in the room even though I hung the no service sign on the door. Total violation of my privacy.
James
James、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月15日
Absolutely a beautiful property. The staff is very customer service driven. Rooms were clean and very open.
Arlene
Arlene、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月8日
Michelle
Michelle、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月30日
Milo
Milo、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月30日
Marie
Marie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月28日
A+ for customer Service
Felix at the front desk was showed amazing customer service. She addressed by name during each encounter. Felt super special.
Rhonda
Rhonda、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月11日
Vanessa
Vanessa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月10日
Our room 114 had a funky smell upon entering. It's a mixture of carpet deodorant and something unclean. They should reclean the carpets in room 114.
The overhead light (like a street light) on the left side parking lot is burned out. And there does not seem to be any cameras. People can break into cars and no one would know. Seems unreasonable if the hotel is charging $22 per night for parking.