2/10 (不満)
2025 年 11 月 11 日
We checked in after waiting a while for someone to come to the front desk. Room was on the bottom floor north side of building. “View” was mostly the road, buildings and tress with the ocean back there somewhere. Room smelled horrible. Damp. Dank. Musty. All the words. Definitely a pet room and my daughter is allergic. Room next door had a dog barking non stop. Asked for another room and they said they had none. My daughter couldn’t handle it so we had to leave and find a room elsewhere. I asked for refund as we were there less than 10 minutes. I got no apologies and no refund. Tried to work through hotels.com with the hotel and they refused. We messaged back and forth for a couple days and they refused to give me a contact for corporate Wyndham and offered no refund. Not even partial. We drove by the hotel again later that night and it appears they may have booked it out to someone else. No apologies, no offer of even a little refund. Horrible customer service. Dirty room, lacking view and unwilling to help in our predicament. Avoid!
Michael
Michael、1 泊の家族旅行
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