Would have given five stars, but there were some issues:
1. Noise Disruptions: Early morning disturbances from the garden staff using a leaf blower around 7 am woke me up. Later, there was the noise of tree-cutting activities on October 29th and 30th, as well as constant noise from the children’s activity area. The early noise really impacted the experience, as mornings are meant to be peaceful.
2. Initial Room Issues: Room 2005 was disappointing, with poor views of the car park and constant noise from the laundry truck and staff walking by. A loud laundry truck departing at 10:35 pm was particularly disruptive. Thankfully, I was moved to a different room after the first night.
3. Unruly Guests: On October 28th, a group of guests became disruptive, likely due to drinking. They played loud music and disturbed the area around the cabanas, impacting the atmosphere significantly.
Top Tip: Download the Barceló app – it’s incredibly helpful for organizing your stay.
Check-In: Check-in took longer than expected due to only one staff member, Jorge, handling the desk while the other two desks were free. It took 20 minutes to check in, where I received wristbands for room access and access to the RL area.
Staff Excellence: Marta at the front desk in the morning was fantastic. Borge in the RL dining area also provided excellent service.
Room Quality: My initial room, 2005, overlooked the car park, main street, and laundry entrance. The layout was poor, with terrible lighting