ザ ロイヤル カンクン オール スイーツ リゾート (カンクン)

The problem with this resort is that this was expensive for a resort which was not all-inclusive. Although the website of this resort boldly states that this is all-inclusive, the hotel makes reservations with a variety of travel partners including Hotels.com and Expedia which will book reservations for room only and ALL would not be included. This means that any meal etc is charged per person at a very high rate. The hotel staff and manager go by the book and have no real intent to address customer's concerns. When I was checking in, there was another customer from Expedia going through the same issue with the hotel staff for a reservation he booked via Expedia.

This is an outdated resort and was overpriced for the value we received. The lobby and reception areas aren’t welcoming at all (low and damaged ceiling and very old furniture). The light in the bathroom is connected to the ventilation system and very loud. The AC has the return in the main bedroom and is very noisy. We literally jumped every time it kicked in. There is a major construction site next door to this resort that just started and the noise from it was very inconvenient. Food wasn’t good including in La Trattoria and all the fish served is previously frozen (very disappointing when you are on the beach). The staff weren’t that helpful and the concierge tried to sell us as soon as we arrived timeshares and was all about telling us what the other royal resorts offer because this one didn’t have much to offer. Night time was super boring and there were no activities planned. The whole resort wasn’t that clean including the kids club which charged extra for most activities. Getting beach towels was inconvenient because you have to walk to the office that gives them and return them every day. Tipping was excessive and for everything, you have to sign and leave a tip. The beach was full of seaweed and very shallow even though the umbrellas and chairs were widely available. There was also an annoying photographer hunting for kids and parents to take their pictures and charging $14 per small picture and $3 more each if you want a print and digital copy. Ridiculous!