The hotel was excellently located the dood is delicious in the onsite restaurant. However the last day and a half the lughts were off so it was hot nuggy and uncomfortable with no accommodations not even water they had. Kind of ruined the trip.
Jessica
Jessica、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
The safe didn't work in my room 305 it needs to be fixed however everything else was fine
raekwon
raekwon、4 泊の出張
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
Rada
Rada、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月9日
Amy
Amy、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月9日
Loved the heated pool. But furniture at room were worn out.
Gaby
Gaby、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月4日
Property has a restaurant the niche , very good vibes and pool , hot tub and cold pool next door at there sister hotel .. easy way out of the city ! We left everyday and came back , car is a must from here or $$$ for Uber .. will be back to Puerto Rico again !
Marcus westley
Marcus westley、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月3日
Great place
Front desk guys amazong and welcoming as always goind above an beyond
Jose
Jose、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月3日
The hotel i cute very cozy, But for my taste it smelled really unpleasant it smelled like everything wasnt fully dried like wet, humid with a mixture of cleaning supplies... bathroom shower had a leak it dripped all night. I am unsure but i feel like the bed aheeta werent clean my kids said they felt like they're was bed bugs they were itchy. Includint myself... the location is convenient and close to the SJU airport.
Orquidea
Orquidea、1 泊の家族旅行
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2/10 (不満)
2024年9月2日
The Full Standard room is not the same as the one illustrated in the photos on the Expedia platform (misleading advertisement). It is much smaller, like for a single person. The bed was stained and had hair on it. The floor was full of dust, you couldn't walk barefoot. They were never cleaning, much less changing the sheets and towels. When I went to notify the front desk, the person in charge gave me sheets and towels so I could change them. The sheets he gave me were also stained and when I went to notify him he was not at his workplace. So another guest told me where the sheets were and I went to look for clean sheets since there was no one to take care of me. The air conditioning turns off for a couple of hours and then comes back on. The fan can't hold any more dust. The place has no parking and it is impossible to get a nearby parking space.
Betzaida
Betzaida、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月31日
No parking
Eunice
Eunice、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月30日
Our flight got delayed and we notified them of the delay got to the hotel and nobody was there to check us in so we were on the street all night no vending machine no refrigerator or microwave no parking had to park 5 blocks away
Timothy
Timothy、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月28日
THERE IS NO OCEAN VIEW. THEY LIE. EXPEDIA WONT REFUND YOU EITHER. STAY AWAY.
Ian
Ian、7 泊旅行
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10/10 (最高に素晴らしい)
2024年8月24日
Desire
Desire、3 泊旅行
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2/10 (不満)
2024年8月21日
Front desk staff not friendly, room are too small, my room left with 1 hanger, a broken chiller fridge and a small dressing chair.
toilet flashing system broken.
Jeannie
Jeannie、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月20日
Property was nice overall. It's very cute and quiet, the pool was too hot to ever get in. Not sure if it was heated but too hot for my liking.
David
David、5 泊の恋人との旅行
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6/10 (良い)
2024年8月19日
This property has NO parking at all. Hotel rooms very small. Daily rate is way over priced. Rate should be no more than $80.00. I wouldn’t stay again
Markesha
Markesha、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年8月13日
We had an emergency and suddenly needed a different hotel. The staff were helpful in helping my family and I settle in. And the restaurant…… BEST PANCAKES EVER!!!!!!!
Jervina
Jervina、1 泊旅行
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10/10 (最高に素晴らしい)
2024年8月13日
Amazing!
John
John、3 泊の恋人との旅行
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8/10 (とても良い)
2024年8月13日
ROOM WAS CLEAN, STAFF WAS NICE , ROOMS DIDNT HAVE PHONES SO YOU NEEDED TO WALK DOWN TO FRONT DESK FOR NEEDS, NO MICROWAVE TO WARM FOOD , BUT OVERALL I WOULD STAY AGAIN AND RECCOMMEND .
Shandalyn
Shandalyn、4 泊の恋人との旅行
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8/10 (とても良い)
2024年8月11日
I love the unique old classic look that it has . It makes you feel at home and more personal space than a regular hotel. I didnt get to try the jacuzzi but it look amazing and cozy . It was a really good vibe !
Angel
Angel、1 泊旅行
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2/10 (不満)
2024年8月8日
No tiene estacionamientos, los aire no funcionan en absoluto. El personal no se diga , la limpieza les doy 0 no me gusto en absoluto, no lo recomiendo .
Brandon
Brandon、1 泊の恋人との旅行
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2/10 (不満)
2024年8月7日
Neither Expedia nor Acacia honored the cancellation charge of one (1) evening 13June as my son and I traveled to El Yunque instead of staying at Acacia. I had called well in advance of the several deadline (and before midnight). Also, the room provided by Acacia on 12June was not an ocean view as I had requested and booked from Expedia. Upon discussing with the front-desk personnel, it was stated that Expedia determines which rooms are ocean and the room they provided me on 12June had been "approved" by Expedia. I spent several hours chatting with Expedia via Expedia's chat feature and nothing was resolved. To-date, I still have neither received a refund for the 13June non-stay nor money back for the non-ocean view room. Highly disappointed in both Expedia and Acacia. I will most likely not use Expedia now for my next trip of Camino de Santiago.