This hotel was a major letdown. The front desk staff was rude and unprofessional—one even made an offensive joke about my last name and laughed. I witnessed poor treatment of other guests as well, including an argument with a young Black man simply asking for soap.
Our room smelled like mold, the shower was dirty with hair and visible mold, and some electronics didn’t work. Staff offered a room change, but I’m six months pregnant and too exhausted to move after unpacking. Later, they threatened to charge us for the second room unless we returned the key—refusing to assist when I explained my situation.
Breakfast was terrible: frozen bagels, sour juice, and yogurt in a communal bowl. Ironically, the same staff member who said she couldn’t leave the desk later left it to grab herself breakfast.
Only positive: the shuttle driver was kind and helpful. Otherwise, I would not recommend this hotel.