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This property refused to refund my 10 night stay. My trip was canceled due to the worldwide pandemic of COVID 19. This hotel refused my several attempts to either cancel with a refund or allow a credit for a later booking. They eventually stoped retiring any calls or emails. They are in the business of taking people’s hard earned money which they may have saved for years to take a European vacation. I would never recommend anyone to give this hotel their business or money. I also blame Travelocity for supporting a business that chooses to use a pandemic for their gain. Shame on all parties involved.

Amazing hotel! Stayed there for the second time. Great location, very friendly staff members and wonderful breakfast buffet. Highly recommended!

Nice hotel in a quiet location just outside the City Centre. The only negative was that the complimentary bottle of water in the room wasn’t replenished after the first day.

The hotel was ok and friendly staff but our room didn’t get cleaned on the Saturday. I asked at 6pm when we went out and was told that the cleaners had all finished for the day. I also have little red itchy dots on my legs, maybe bed bugs?

This is a great hotel for couples, for a family of four it was tight (although it is possible that we might not have been given the room type we expected/booked). The double bed was excellent, the other two beds were a rollaway bed and a converted seat. They only just fitted into the room. The room, with no heating switched on, was very warm. You can open a window but it swings into the room, leaving a big opening (not great if you have small children). The refrigerator in the room was a minibar, so not really useable for personal drinks or food. The hotel is in a quiet neighbourhood, about 10 minutes walk to the tram or train and 45 minutes walk to Marienplatz. A very good supermarket is 2 minutes walk.

The price was very high for the accommodation. The room was comfortable enough. The staff were extremely helpful. We needed to go out of the hotel for services (bar, restaurant) and do no understand why so of our party had breakfast included and some did not.

We liked the hotel overall, but our quadruple room which was supposed to have a double bed and two twins was actually a double and a very uncomfortable futon draped in a sheet. Additionally, I did not like that my credit card number was handwritten on a piece of paper at check in for incidentals. It was clean, however.

This is our favorite go-to hotel for Oktoberfest. It's a quick 20 minute walk to the wiesn and it's safe and clean and just.....nice. Their breakfasts are some of my favorite in Germany and everyone in the whole hotel is very nice. They even let me practice my (admittedly terrible) German even though it wasn't necessary. I would definitely recommend this place for anyone and next time we come back for Oktoberfest we will be staying here again!

Staff was wonderful