オクシデンタル コスタ カンクン オール インクルーシブ (カンクン)

I stayed at this hotel for 7 nights and 8days with my wife and daughter, who is 6 years old. We enjoyed our stay VERY MUCH!! All the cuisines were very good. Of course the a la carto restaurants were better but all the food was very good. The services everywhere were excellent because all the staffs were working very hard in order to make our stay better. If I visit Mexico one more time, I would choose this hotel to stay. I think all the guests must understand the system. For example, we must get up so early in the morning to book a table for dinner even though we are in the middle of vacation if we want to have better dinner at one of the a la carte restaurant. But it is very understandable because it must be very fare to give all the guest a chance to have a reservation for it! My daughter also enjoyed very much because she liked playing with other kids and the ladies who worked at the Kid’s Club. Thanks to all the staffs!

Service was good, but wifi was not free and quite expensive for each day. The beds were only ok, and there was not a large variety of drink options at the all inclusive bar (bottom shelf liquor only).

We were pleasantly surprised at how amazing this resort was! For the amount we paid we were expecting just average at best but we were blown away at not only the resort but the staff as well. We had 5 girls in 2 rooms and it was a perfect set up. I can truly say the staff is what made the difference. The pool was great, the beach was even better. Both bars had amazing service and the daily activities were hilariously entertaining. We had no issues making reservations for dinners and loved all the different choices of cuisines. Loved the 24 hour snack and live music every night. Don't sleep on this place!

The hotel was just as expected, and after a few bumps, the entire trip was amazing. Service was great, food was good, entertainment every night. My issue was that Hotels.com advertised a $500 resort credit with the booking. This is a complete LIE!!! I even called hotels.com to confirm the credit because i thought it was too good to be true. I got a hold of a surly customer service agent that could only say, "if that's what it says then that's what it is" (No help!) Upon arrival, they informed me that if you purchased certain amenities, you would receive a discount. THIS IS IN NO WAY A RESORT CREDIT. After complaining to hotels.com again about their misleading labeling, all they did was try to explain how the program worked... Offering no clarification on why it was listed as a resort credit, nor any apology, much less any compensation for this completely avoidable false advertising.

Overall the Occidental was very decent for a lower-priced all-inclusive resort. The amenities were average, nothing too special. Positives: -enthusiastic and accommodating staff -clean and good sized pool -2 bars open 11am-11pm (very weak drinks, but expected for an all inclusive) -3 restaurants + 1 buffet -mini fridge stocked daily with beer, soda, and a lot of bottled water -easy access clean bathrooms near pool Negatives -musty room smell (due to constant humidity, and doors that aren’t sealed to the outdoors - rain came in under the door) -constant loud music/entertainment around the pool area (so loud that headphones can’t block it out) -tiny beach area (probably man made) -smoking allowed