Bra hotel överlag, maten var en extrem besvikelse! De gör reklam för hur många restauranger de erbjuder men en eller två var ALLTID stängda under hela våran vistelse, de varierade mellan vilka restauranger de höll öppna och vilka de stängde. Jätte dåligt med variation i maten och det som fanns var helt smaklöst. Drinkarna i baren var som att dricka saft, väldigt lite alkohol fanns i, om ens något.
Städningen i rummen var jätte dålig, de bäddade sängar och slängde in nya handdukar bara, vi blev tvungna att efterfråga lite dammsugning och torkning av borden. Vid flera tillfällen så togs inte ens gamla tallrikar och glas bort, byte av sängkläder fick vi efterfråga 3 gånger innan det hände något. De är trevliga och lovar en massa saker men tyvärr så händer ingenting.
宿泊されたお客様
7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 6 日
Very nice and friendly staff
Overall our stay was good. The staff is very friendly and nice. The hotel is clean. The food was the issue. Yes the buffet are huge and variety of choices but the taste was not very delicious. It makes sense when they have to cook for over than 500 people every day. They have also some good restaurants, booking is required before, the food is delicious. I recommend the hotel.
salah eddine
salah eddine、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 28 日
Great stay at Royal Solaris Cancun
We just returned from an amazing stay at Royal Solaris and I cannot say enough about the incredible staff who made our trip so special.
First and foremost, Azucena, Mariana and Amy from the Kids Club were absolutely phenomenal. We have been to many resorts but their dedication and care for the kids were on another level. They were warm, attentive and truly passionate about what they do. Our little one felt safe, happy and excited every day and as parents that peace of mind is priceless. They made us feel like family and created a real home away from home experience.
A big thank you to the reception team as well. They went above and beyond to make sure everything was perfect for us, especially with our phone with special needs. They were patient, understanding and always willing to help in every way possible.
The cleaning staff also deserve recognition. Every single person we encountered was friendly, accommodating and quick to respond to any request. Anytime we needed something extra it was delivered right away with a smile. Our room was spotless every day and their attention to detail made our stay even more comfortable.
And the entertainment was top notch. The Moulin Rouge show was breathtaking, the acrobatics were incredible and the foam parties were so much fun. There was always something exciting happening and the atmosphere was full of energy and joy.
From start to finish, the level of service, hospitality and entertainment at Royal Solaris was exceptional. We felt
Blanca
Blanca、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 7 月 13 日
Falta de respeito e gentileza saída
Atendimento na entrada e saída com segurança eles tratam hóspede como se fosse bandidos, hoje na saída não ajudaram na colocação da mala no carro ficam pedindo o ticket de saída debochando transando como se fosse bandidos. Péssimo não volto mais a esse hotel . Essas pessoas precisam de treinamento. Hospedagem é paga antes, não há motivos para essa falta de respeito e gentileza.
宿泊されたお客様
6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 10 日
Tetsuya
Tetsuya、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 29 日
It was an amazing. Staff was very friendly.
Anthony
Anthony、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 26 日
Had an amazing time overall
Loved everything!
Paola
Paola、5 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 26 日
However some of the food for the all inclusive was ok at best and the drinks were watered down. But overall it was a good experience.
Carlos
Carlos、6 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 26 日
Muy buena la propiedad pero la comida pesima
Roberto
Roberto、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 23 日
Jessica
Jessica、2 泊旅行
Orbitz を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 5 月 22 日
Property is outdated and food selection leaves a lot to be desired
cyril
cyril、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 22 日
They Have another locations with better options
Fernando
Fernando、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 21 日
Ok
OMAR
OMAR、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 20 日
Great customer service and personnel staff is awesome!!
Jocelyn
Jocelyn、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 20 日
I did enjoy the stay. Nice staff
Maria
Maria、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 19 日
Me gustaría regresar confortable lugar
Martina
Martina、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 19 日
Theodore
Theodore、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 18 日
Nice updated room, loved ocean view dining, good food particularly the
Fresh omelettes made by a wonderful gentleman. Great bell staff. Clean pools ample beach chairs and umbrellas. Music too loud pool side and timeshare sales stopping as soon as check only negatives.
Susan
Susan、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 18 日
El servicio excelente
Hugo
Hugo、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 16 日
The food and accommodations are more than adequate especially for the price. The entertainment team makes this the most fun resort we’ve stayed at in the Hotel Zone.
Christopher James
Christopher James、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 14 日
Very pretty! Loved the Staff. Great way to relax for a week.