Checked into our room late and discovered our room had mold up on the wall. Front desk came and took pictures and assured us we could change rooms first thing in the morning, which we did and then only give a 10 percent discount for the inconvenience
Diane
Diane、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 3 日
Julio Cesar
Julio Cesar、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 8 月 3 日
Anniela
Anniela、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 8 月 1 日
La comida está bien pero si vas uno o dos días, despues es muy repetitiva. la ubicación está muy bien, y el sofa cama, pesimo colchón. el trato del personal, muy bueno. acceso a internet muy bien, es una buena opción uber hacia zona del rio.
宿泊されたお客様
5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 27 日
Just ok. Wouldn’t stay again.
Room was nice. Tub was disgusting. Pool was DISGUSTING. Looked like a nasty tub that doesn’t get cleaned not to mention cigarette buds and dead bugs were floating in it along with tons of leaves as if it never gets cleaned. Elevator broke down once while we were there and was extremely slow, took 5 minutes to get from 1st floor to 4th. Staff kept giving us attitude every time we asked for more towels and didn’t want to give them to us. We were a family of 5 but yet they only gave us 2 towels and were shocked everyday when we asked for 5 new towels. (We put the do not disturb sign so housekeeping wouldn’t go in). One lady was watching us like a hawk during the week when we served ourselves breakfast, practically hovering over us. I almost asked her if she needed anything. On the weekend it was a different lady and she only came out to refill the food. I was impressed with how nice the room was until I saw the tub. Also the sheets weren’t clean. I pulled them off to put my own sheets I brought and they had lipstick or something on the bottom part. I was absolutely disgusted with the pool. While I was In there I was hoping we wouldn’t catch anything and instantly wished we had gone to a different pool.
Alvaro
Alvaro、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 23 日
Soule
The staff was extremely welcoming and nice. Highly recommend.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 21 日
Excelente
luis alberto
luis alberto、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 19 日
Very clean
Willis
Willis、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 17 日
Kaya
Kaya、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 7 月 16 日
The hotel is conveniently located, but is dated and unclean. Had I not pre-paid I would have walked. The couch cushions were not put back correctly and you could tell the cleaning staff wasn't thorough. The real kicker was after returning from dinner, I went to put away my leftovers in the refrigerator and there was old food in there that wasn't mine.
Angela
Angela、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 7 月 8 日
Jennifer
Jennifer、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 7 月 3 日
Angelica
Angelica、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 17 日
daniel
daniel、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 15 日
Carla
Carla、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 6 月 3 日
Damian
Damian、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 31 日
Excelente !
Deborah Casandra
Deborah Casandra、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 5 月 28 日
The hotel itself we fine, nothing to rave about. However, the stay was awful. We could not sleep due to a bar next door with loud music that played past 1am. We simply wanted to get a good night's rest but that was impossible at this hotel. We called the front desk and they were aware of the issue and said they'd call the police and make a complaint. Either way, I would not recommend staying here if you want to rest well.
Jon
Jon、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 28 日
Remember the Alamo
Location was apt, very close to the Alamo, 2 minutes drive. The breakfast was awesome. Only downside is that the coffee maker in the room seems to be dormant so haboured insects. But in all, it was a great experience. The kids enjoyed the pool, the gym and all. I rate it a 4.8
KENECHUKWU
KENECHUKWU、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 20 日
I have no complaints. The stay was pleasant.
Rosa
Rosa、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 20 日
I was hoping our extended room was like pics posted i was expecting 3 queen beds and the sofa area
Maribel
Maribel、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 19 日
Alma
Alma、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 5 月 19 日
When we got to our room, we noticed an odd smell, probably due to the renovations that were underway. This caused us to check the room a little more closely. The bathtub had hair in it. The microwave was dusty and the in-room refrigerator did not work well enough to keep my wife’s insulin cool. We went to the pool, and there were some dirty clothes at poolside and a wad of hair in the pool. I received a text from the hotel asking about our satisfaction. I notified them that we were not happy and were considering checking out. No response. Totally disappointed.