We stayed in the double suite and had the all inclusive package. The suite had a nice kitchen and it was kept well appointed with drinks during our stay. Overall, the room was very clean and comfortable. The bathrooms are a bit outdated with a very small bathroom with built in shower/tub. The bedrooms and living room were nicely decorated and comfortable.
The grounds are nicely maintained and the staff were very friendly and helpful. Top notch on the staff we encountered. We didn't use the pools much but there are several to choose from with plenty of space for lounging and dining poolside. Beachside service is great, although the lounge chairs aren't very comfortable.
The dining is not great. As I mentioned, we had the all-inclusive package so we had the majority of our meals at the resort. We went to a couple of the restaurants that were considered more "high-end" and while the food was good it was hit or miss with the menu items. Overall, I'd give the food a 3 out of 5 stars.
We got massages at the spa which was a really nice experience. Again, exceptional staff and all five of us had a great experience at the spa. I had a massage from Monserrat and she was fantastic so I went to her a second time.
Lastly, they strongly encourage attendance at a presentation about membership in their time share program. Told it's 90 minutes and no pressure. We were there almost 2.5 hours and kept getting more offers after we repeatedly said we weren't interested.
Beth
Beth、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 10 日
Hotel muito bom, bastante variedade de comidas e bebidas e atendimento cordial e sempre disposto a ajudar. Único ponto ruim é a pouca opção do room service, apenas algumas opções de lanche após 10:30PM.
Gísela
Gísela、4 泊旅行
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6/10 (良い)
2025 年 6 月 9 日
The service of some of the waiters wasn’t good! Food wasn’t that great.
Beatriz
Beatriz、8 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 28 日
muito bom
antonio c
antonio c、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 26 日
Aminjon
Aminjon、2 泊の出張
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2/10 (不満)
2025 年 5 月 5 日
Judy
Judy、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 4 日
Quality has changed.
As usual, the staff was very kind and accommodating. they're working twice as hard because now that the Holiday Inn has taken over. there's half the amount of staff that there used to be to care for the guests. they no longer have a buffet every night, which was easy for those of us bringing children. It's hard to find things on a regular dinner menu at a restaurant for kids. There was only 2 people to cover the entire large pool to serve drinks pool side. So most times you had to go and get your own drink if you wanted one, Because those servers also served food! This was totally inappropriate for the venue and the amount of clientele. there have been no updates to the facility that I could see so it was a little disheartening that so many of the qualities that we enjoyed about going to Royal Sands are no longer there. You couple that with the horrible seaweed problem on the beaches where it's impossible to get in to the ocean, and there is simply no reason to return. Makes me very sad because this was one of our favorite places.!
Debra
Debra、7 泊旅行
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10/10 (最高に素晴らしい)
2025 年 5 月 3 日
Royal sands hits the mark
Beautiful property on a beautiful beach. The waves right in front of the hotel were consistently good for riding. The marina at the hotel was out, but the sister property had a marina available. We did play pickle ball and spike ball on site and free. There were boogie board available one site for a charge.
Daniel
Daniel、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 1 日
Je recommande ++
C'est la seconde fois que nous sejournons dans cet hôtel et c'est encore une fois un vrai plaisir. Très propre, personnel adorable et toujours au petit soins, belle chambre très bien équipée, plusieurs restaurants, plage, piscines très bien entretenues très bien situé.
Eric
Eric、12 泊旅行
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6/10 (良い)
2025 年 5 月 1 日
David
David、6 泊の家族旅行
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4/10 (まあまあ)
2025 年 5 月 1 日
Not acceptable
Honestly cant fathom why the reviews are so high for this place online. I would avoid it.
Rooms are in bad need of updating, especially the bathrooms.
Navigating the restaurants is beyond frustrating. They give timeshare owners priority for reservations, so literally every time we tried to make a reservation (always between 8 am and 9 am) we were told there was no availability. Finally had to threaten a conplaint higher up the chain to get into a restaurant and when we were there it wasn't even busy. The food was what you'd expect from an AI. Barely acceptable.
Was successful getting reservations twice in a week's stay. We ended up going outside of the resort a couple times just so we weren't stuck with buffet food getting soggy in warmer trays every night.
There are also surcharges for anything beyond nasty drip coffee, beer or watered down well drinks. All inclusive is definitely a misnomer.
Likely to take up the issue with Holiday Inn who owns the resort, which we found out on arrival, and explains a lot. Was not worth the $700 a night we paid for our family of five.
Housekeeping was consisent and the grounds were well maintained. Staff was friendly.
Theodore
Theodore、7 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 27 日
Jeffrey
Jeffrey、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 22 日
Joaquin jesus
Joaquin jesus、1 泊旅行
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6/10 (良い)
2025 年 4 月 11 日
celene
celene、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 4 月 7 日
Beautiful suite and beach/pool views, cleanliness, restaurant options. Downsides: difficulty getting into reservation-only restaurants and pushiness of club membership presenters.
Marilyn
Marilyn、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 6 日
Joseph
Joseph、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 6 日
Perfect for a relaxing time away.
Jennifer
Jennifer、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 6 日
Very nice location and excellent facilities. The staff cares. There are a lot of positives but I would just like to point out a couple of improvements:
1) I didn't find too many vegetarian options. The option is limited to guacamole, fajitas and pizza. The rest of it was mostly salads.
2) Airport transportation through them - Thomas More travels. If you are going to be traveling outside of the 8 am to 8 pm hours, you cannot reach them. We landed in Cancun at 11:15 pm and when we got out of the airport the driver was not there. They have given 2 outside hours phone number but neither of them work. The driver arrived in 10 minutes but for those 10 minutes we couldn't figure out what could be done if he doesn't come at all.
While returning, we had to schedule the departure at 6 am. At the last moment our flights were delayed so we wanted to request a departure around 7 am. We tried calling their outside office hour phine numbers to no avail. Even the staff at the resort could not reach them. So we ended up going early to the airport just to wait there. Just expected a better transportation service tie up from this excellent resort.