ベスト ウエスタン プラス ケリー イン (オマハ)

This was a very great stay. The pool water felt wonderful.

Our rooms were very very very hot. After my whole family was not being able to rest, at 1:30am I called the front desk to inform them of how hot it was. She asked if the unit was on auto or on. I explained that I wasn't sure which it was but she told me that it needs to be on auto and told me I could crack a window for a bit. Ended up sleeping with window open all night because even on auto, the vent was blowing very warm air and the unit was set at 65 degrees but it was 78 in our room. Terribly uncomfortable!

The gentleman checking us in was friendly and very helpful! The elevator door was busted and the elevator was dirty. Upon walking into the room it smelled a little funky but wasn’t that bad. The room was clean, the bed was super comfortable which is what we needed after driving for 12 hours. They gave us a cute bag full of dog treats for our pup which was really nice!

This is our number one chose for staying in Omaha. The pool is awesome and the breakfast is delicious.

This hotel was a great place to stay, kept clean and staff was friendly and very helpful. Another great thing is it wasn't far from places to shop and eat.

Room was comfortable, the breakfast was very good and the fitness center was adequate. The only negative was that one of the elevators was not working.

Pool was great for the kids! Breakfast was good, beds comfortable, pillows sucked....but I have yet to find a good hotel pillow.

We arrived around 8:30pm and were thankful that the water park was open til 10. The pool deck was clean enough... and the slide/water button was easy enough to operate. My kids (all under age 10) enjoyed the pool which maxes out at 3 feet. Nice for me and their safety. Only real complaint was that someone vacuumed outside our door at 7:30am the next morning and even hit our door a couple times. Quite the wake up. Yuck. Breakfast looked great - waffles, cereal and even “make your own yogurt cup” setup! We grabbed some fruit cups and doughnut holes as we had to leave quick, but I wouldn’t mind eating there next time! We would easily go back again.

Staff was rude and does not care about guest. I left my room at 9:30am and when I returned at 4:15pm the same day, the room was not cleaned. When I asked the woman at the front desk, she asked if I had the Do not disturb sing out. I told her no I didn't. She mentioned to me that housekeeping starts early, and I missed it for the day as they leave at 3. Said I'll mention it to them tomorrow, with no care in her voice. So if you want your room cleaned, do stay in your room and work, leave or it will not get done. Staff could not care less. Upon checkout, I needed a receipt for me stay, the woman at the front desk seemed too busy with her own personal call she was on to care about the guest. i finally got it, but I am the guest, handle your call after I leave. Maybe I'm old school, but customer service comes first. I travel 25 to 30 weeks a year, and stay in Omaha about 12 weeks. I will not stay here again, nor should others if they like customer service. Picture is the gap in my door, you can hear EVERYTHING outside. Needs to be fixed.