This hotel advertised that it had wireless. Given the reviews about the spottiness of the wireless, I called them to see if it was in fact working and was assured it was, so I went ahead and made the booking through hotels.com. I had an important zoom meeting at 5 am the following morning and needed to be able to have the meeting in the privacy of my room. When I arrived, I asked AGAIN if the wireless was working and was assured that it was. I signed in while in the lobby just to make sure. However, when I got to my room, literally feet away from the lobby, none of their wireless addresses worked from the room. The front desk person came to see if I was doing something wrong, which I was not. I told them that I could not stay there as I needed wireless and they advertise that they have it and also told me multiple times that they had it - when clearly they just have wireless in the lobby. The front desk person said they had been having on going problems and she would have her manager issue a refund to me as soon as she came on at 11 pm. I booked another hotel down the road, and was not concerned that I would not get the refund. I let hotels.com know - as they have to facilitate the refund. After two days, hotels.com came back to me and said that they could not get ahold of the hotel manager therefore they could not give me a refund. WTH? I don't know if I just got a bad customer service agent - but I need a refund - either from the hotel or hotels.com. BAD BUSINESS FROM BOTH