There were a plethora of ants so getting a restful sleep was impossible. The floor to the elevator was filthy for three days. The faulty fire alarm kept going off without any reasons and i had to explain over and over that i dont smoke so the faulty alarm could be a bigger problem but nobody was listening.
Marselus
3 泊旅行
8/10
The hotel itself could use a little TLC, but all the wonderful, kind staff who go above and beyond to help with any and all special requests make up for any short comings in the property. They were especially kind and helpful to our special-needs daughter.
DONALD
3 泊の家族旅行
8/10
DONALD
7 泊旅行
8/10
gave us 3rd floor as requested due to not wanting noise over our head. super friendly front desk, thank should have pool for the price but who knows
jamie
2 泊の家族旅行
10/10
It was amazing.The customer service was great easy check in and the room / rooms were very clean and very comfortable I had a hard time waking my grand baby up lol he loved the room and hotel. We will be back there to stay well worth the experience.
Latosha
2 泊の家族旅行
6/10
Location is nice and convenient, would have like to use the pool and hot tub but looks like it has been down a while, hairs on bathroom floor and shower wall, not a lot of options for breakfast
Aimee
1 泊の友人との旅行
8/10
DONALD
1 泊旅行
6/10
wasn’t that clean. there was ants in our room.
felix
3 泊旅行
8/10
Nice, clean, comfortable rooms. Pool is empty though and the machines in the workout room don't work.
Emily
2 泊旅行
6/10
THE STAY WAS OK. THE TV DIDN'T WORK HAD TO CALL ROOM SERVICE TO GET ANOTHER CONTROL. THREE TOWELS IS NOT ENOUGH,THE SOAP IS SO SMALL YOU CAN'T FIND IT. NO SHAMPOO. BREAKFAST IS GETTING WORST. WE LEFT AFTER ONE NITE OF A TWO NITE PREPAID TRIP.HOW CAN YOU MAKE THIS UP.
JOSEPH
2 泊の家族旅行
10/10
Great stay, it was clean and everyone was friendly. Front desk was great and Management. Breakfast could use an update, maybe waffles and syrup. We couldnt have asked for a better stay. Affordable so that was a plus for our family. Thank you!
Gilbert
2 泊の家族旅行
8/10
The stay was amazing
ARJUN
1 泊の家族旅行
2/10
Samantha
1 泊の家族旅行
2/10
Bad experience, would look elsewhere. Advertised with a pool, closed when we got there. Front staff was rude and asked if we wanted to cancel our reservation after we already got there. Fire alarm then immediately went off. Had to ask for pillow cases after getting another pillow since there were only three in the room (after manager approval). Loose parts in the shower. Fan in bathroom was noisy and on its last leg. The door to the bathroom wouldn’t close right, multiple things plugged into a single outlet strip which looked like a hazard and then other outlets didn’t work. All in all, staff wasn’t help and rude. Room was subpar. Amenities were not as advertised.
宿泊されたお客様
1 泊旅行
10/10
Stay was good as expected
Justin
1 泊旅行
6/10
Kendall
2 泊旅行
10/10
Ebenezer
2 泊旅行
6/10
Jessica
1 泊旅行
2/10
I live over an hour away but work in naperville. I was working until 10:30 p.m. and checking in right afterwards. My wife booked a room for me online. I had to be back at work at 6:00 a.m. and was very tired. I had just gotten to sleep and the fire alarm went off at 2:00 a.m. and again at 4:30 a.m., absolutely ridiculous! I got almost no sleep and will never stay at that hotel again. The hotel manager said the first 2:00 a.m. fire alarm was from a microwave that caught on fire. He said the 4:30 a.m. fire alarm was from someone taking a shower and open the door, which I have a very hard time believing. The place was not clean and it was not comfortable. I have requested a refund for this horrible stay.