When I asked for a highball(whisky soda) at the bar in the evening, I was told they didn't have it. Last time I stayed, you kindly provided it to me. . .
When I checked out in the morning, there were 3 staff members, but only one staff member was there to assist us, Others ignored me even though I was in line. Even though I had time to catch a train, I was in a hurry.
And even when I requested an invoice, they were slow to respond, so I was unable to check out smoothly. It's a shame because your facilities and cleaning are excellent.