4/10
We were incredibly disappointed by our experience during the first 20 minutes of our stay. After a long 12-hour drive with our two young children, we arrived at the hotel around 10:30 PM, fully aware that it was late and doing our best to keep our kids quiet and respectful. Despite our efforts to settle them down quickly and prepare them for bed, we were spoken to about noise almost immediately after entering our room.
We understand and respect the need for a quiet environment for all guests—but a little understanding and grace from the hotel staff would have gone a long way. Traveling with children is never easy, and we were genuinely trying our hardest to be considerate. After such a long day on the road, we were simply trying to get our kids calmed down and ready for sleep as quickly and quietly as possible.
It was frustrating and discouraging to be addressed so soon after arriving, especially considering the circumstances. We would have appreciated a bit more compassion and patience in that moment. Families with young children should feel welcome, not judged.
Jill
1 泊の家族旅行