Bh カンファレンス & エアポート ホテル イスタンブール (イスタンブール)

Me and my family stayed for 7 days in the hotel. On our 5th day an expensive dress belonging to my wife was taken form our room. We went out for a visit outside town and left all our belongings in the rooms including the dress, By the time we came back the room was cleaned by house keeping and dress gone. We called reception and informed them that day and the next, we even saw one of the managers and nothing was done. We asked them to checked footage to see who cleaned the room and what they carried out after, still they just gave us excuses as if they are covering up for the maids. It was a terrible experienced, we had to leave that place with an understanding that they will call us on phone if something turns up. So please be checking your belongings while staying that place.

Staff is friendly a willing to help. Rooms could use some maintenance, specially in the bathrooms. Despite having a non-smoking room, smoke smell came via the ventilation system.

I checked in around 2 am unpacked everything only to find the WiFi wasn’t working, had to change rooms by taking all my cases downstairs just to collect the new room card, room and corridor carpets looked dirty, room carpet had stains which was pleasant, hotel lobby is nice but the rest of the hotel looks like it was a 5star 10 years ago

Dirty and my food order was ignored I only got it delivered at 2330hrs when I had slept??? also I travelled 60km in a tax

when I approach recepcion they told me my booking was canceled, even during the reservation I was choosing the option "pay at property", they didn't want to talk to me, they were very rood and say "it is your problem!?!