Waited over 30 minutes to check in. I was told the pool was closed due to broken pipes. It was open with several people swimming. No ice in any of the machines. 40 dollars to park is ridiculous.
宿泊されたお客様
1 泊旅行
10/10
The stay was pleasant except for the check-in process. I was given plenty of grief, because my wife made the reservation, but I arrived with my son. We flew there from Southern California and had to drive in your horrible Bay Area traffic for over an hour to reach your establishment. You should change the policy about which spouse's name is on the reservation. I had to call my wife to get verbal permission for you guys, like I was a teenager. How embarrassing!
lameka
1 泊の家族旅行
6/10
I have always loved staying here. This visit was a little disappointing, the pool area was unstaffed, so there was no one to talk to about whirlpool being cold. Locker rooms were closed off with caution tape. There was a phone to call front desk but it was broken. The restaurant was pretty busy. Most of the staff got involved with some issue around receipts. They were huddled by the register at the bar for 15 minutes and finally a guy came up the stairs and said people were waiting for a long time to be seated. I never did get service and eventually left.
The bright spot was the front desk staff who were always helpful, kind and competent. This has been true on every visit and this one was no exception. Whoever trains them should work with the boathouse team.
宿泊されたお客様
2 泊の出張
6/10
Is a very old building
Bathroom OLD DATED!!
Maria del carmen
2 泊旅行
8/10
We found beer cans underneath the chair in our room.
Carrie
1 泊の友人との旅行
10/10
Jessilyn
2 泊旅行
4/10
We had a marina view room and our university tour wasn’t until noon. At 8am construction outside our window began massive pounding sounds. I called the front desk and the manager was “too busy” to talk with me about my complaint and related the city did not inform him of construction (doubtful.) Also, the shower containers were all empty, no shower gel to clean oneself.
Beatriz
1 泊の家族旅行
6/10
Property is worn but economical. I dislike cheap maintenance; they used a rotating shower knob where a pull style is required. Had to discover how to turn on. Laziness!
Richard
1 泊旅行
6/10
Marina
2 泊旅行
8/10
STEVE
2 泊旅行
8/10
Daniel
1 泊旅行
2/10
The experience was extremely overrated. They had great reviews, but me and my son were not able to enjoy our actual trip. We went an entire day without power unable to charge our phones or devices we weren’t able to leave our rooms. It was truly disappointing. We tried using the receptacles such as the pool and the sauna. The hot tub did not work. The sauna was not working properly. Lights were blinking. It was just an overall bad experience and there was nothing that was offered to help. We were advised that there was a PG&E outage, but later learned That it was just that one building that struggled with the power outage. We asked if there was any incentive for the inconvenience and again nothing was offered, which was troubling. I hope no one else has to experience something like this, especially with their children. I was also advised to park in the back and was later charged for those parking after addressing the customer service they advise there was free parking in the front that I was never made aware of which was another hurdle. I suppose maybe the staff should better set the standard of what to expect when it comes to extra charges. It would’ve been a nice heads up.
Shardae
2 泊の家族旅行
10/10
This place was 13/10 stay. Nice and out the way, really nice for privacy but still close to the main freeways. Hotel room was perfect. Place feels safe and the hotel workers were all very kind. Good store inside and hotel restaurant was great. My only thing is maybe enforce a dress code for the restaurant to keep up the standard that is present. Overall will stay here over and over again.