We found beer cans underneath the chair in our room.
Carrie
1 泊の友人との旅行
10/10
Jessilyn
2 泊旅行
4/10
We had a marina view room and our university tour wasn’t until noon. At 8am construction outside our window began massive pounding sounds. I called the front desk and the manager was “too busy” to talk with me about my complaint and related the city did not inform him of construction (doubtful.) Also, the shower containers were all empty, no shower gel to clean oneself.
Beatriz
1 泊の家族旅行
6/10
Property is worn but economical. I dislike cheap maintenance; they used a rotating shower knob where a pull style is required. Had to discover how to turn on. Laziness!
Richard
1 泊旅行
6/10
Marina
2 泊旅行
8/10
STEVE
2 泊旅行
8/10
Daniel
1 泊旅行
2/10
The experience was extremely overrated. They had great reviews, but me and my son were not able to enjoy our actual trip. We went an entire day without power unable to charge our phones or devices we weren’t able to leave our rooms. It was truly disappointing. We tried using the receptacles such as the pool and the sauna. The hot tub did not work. The sauna was not working properly. Lights were blinking. It was just an overall bad experience and there was nothing that was offered to help. We were advised that there was a PG&E outage, but later learned That it was just that one building that struggled with the power outage. We asked if there was any incentive for the inconvenience and again nothing was offered, which was troubling. I hope no one else has to experience something like this, especially with their children. I was also advised to park in the back and was later charged for those parking after addressing the customer service they advise there was free parking in the front that I was never made aware of which was another hurdle. I suppose maybe the staff should better set the standard of what to expect when it comes to extra charges. It would’ve been a nice heads up.
Shardae
2 泊の家族旅行
10/10
This place was 13/10 stay. Nice and out the way, really nice for privacy but still close to the main freeways. Hotel room was perfect. Place feels safe and the hotel workers were all very kind. Good store inside and hotel restaurant was great. My only thing is maybe enforce a dress code for the restaurant to keep up the standard that is present. Overall will stay here over and over again.
George
1 泊の家族旅行
10/10
宿泊されたお客様
2 泊の家族旅行
8/10
Dawn
1 泊旅行
10/10
oscar
1 泊旅行
6/10
Evelyn
1 泊の家族旅行
10/10
Marisela
3 泊旅行
10/10
Franz
4 泊旅行
6/10
After staying at various hotels in the area during my monthly business trip I thought I had finally found the crown jewel. After a perfect check in and tour of the facility I knew I definitely belonged here. That all came crashing down when I encountered one of your housekeepers on the last day of my monthly three day stay. I had asked for additional time for a late check on and the front desk told me I could have an extra hour before they would charge me a fee Sounds great. Thank you. However at check out time an angry Asian woman called on the phone and rudely demanded I immediately leave. I told her I was granted an extra hour by the front desk and she continued yelling telling me we have no such policy and I had to leave immediately. She was rude and threatening. I ask her to stop yelling at me. I wa s shocked and began packing to leave immediately. Ten minutes later a loud knock at the door and Asian woman was there and she told me to get out immediately. I again explained to her I was offered a little additional time but she didn’t care. Eventually she told me I could stay a little longer and she wouldn’t touch me but then I had to get out of here . It was rood and disrespectful. I finished packing and left unfortunately for the last time. June 30-July 2. Room 1221. Although the faculties were great and everyone else was wonderful, one person ruined my stay and I unfortunately will not be back.
Marina
1 泊旅行
2/10
I was shocked by the condition of the building and my room.