Expediaで予約した後、現地にいる親族に頼んでキングベッド仕様から同じデラックスグレードのツインに変更するように依頼。Hotel Du Vinの本社営業ではOKとなりました。しかし当日到着するとキングベッドと実に粗末な折り畳みベッドが用意された部屋で翌日に約束通りツインに変更してもらったのですが、狭いスタンダードの部屋しかないと言われその上、料金はそのままと説明がノラリクラリ。7泊したのですが、その間何度か話をしても逃げの一手ばかり。チェックアウト時点でインボイスの内容をみて話をしようと思ったら、何とシステムダウンで請求書が出せない。後で送る。メールでインボイスと予約確認者がホテルから送られてきましたが、その予約確認書には何と、我々が予約したのはスタンダートルームとあり、値段は変わらず。そもそも本社と話した時にはExpedia経由で予約しているのでホテル側は予約確認書は出せないとの話だったはずですが??また、レストランでもスタッフの教育は行き届かずでサーブされるのに長時間待たされたり、注文を忘れたり。しかし、環境は素晴らしく、ホテルそのものの作りは大変良くできています。また、シェフの腕もなかなか結構です。本当にもったいない話ですが、結局ウインブルドンで唯一のそれなりの施設でブランドにちょっと寄りかかり過ぎの感がありました。私の方の問題はビジネスを行う上での基本原則が宜しくないとレターを出して今、返事を待っている所です。さて、どうなりますか。お楽しみ。
Staff were very friendly and helpful. The beds are very comfortable, but the whole place is getting very tired. Nit sure if it has every been updated since first open. Make sure you ask for yeh right suite as they are different and we moved rooms.
Mark
5 泊旅行
10/10
Daniel
5 泊の家族旅行
8/10
Gemma
1 泊旅行
10/10
Patricia
1 泊の家族旅行
10/10
Amazing otel really beautiful
宿泊されたお客様
1 泊の出張
10/10
Anthony
1 泊旅行
6/10
A very well situated property within a reasonable walk of the All England Club, and in the attractive setting of Cannizzaro Park.
The period building public areas are well maintained, and give an insight into past times.
Our Junior Suite on the second was rather disappointing as it was quite dark, and populated by some rather strange dark wood furniture. The sitting room had enough space for a sofa, but instead had a table and two upright chairs. Why have a set of shelves with absolutely nothing on any of them in both the sitting and bedrooms?
The bed was comfortable with good quality linen.
Breakfast was “ok” - £27 is a premium price and I’m afraid the quality did not match.
I had expected much better from Hotel du Vin, but this was a very average experience.
Leigh
1 泊の恋人との旅行
10/10
PATRICK
1 泊旅行
10/10
We were in the area for a family wedding and stayed a couple of nights. Our room was comfortable and well appointed with a large en-suite bathroom. The staff were helpful and welcoming and the breakfasts were very good. The location is excellent with lovely views across the common. Overall, it was a very pleasant stay.
Scott
2 泊旅行
10/10
Caitlan
1 泊旅行
10/10
Sally
5 泊旅行
8/10
Liked the feel of the hotel, relaxed, quiet, the features and decor were lovely like a stately home. It so good was the slow shower and cobwebs on the ceiling and walls in the corner and above the bed, reported this but it was still there in the evening. I would still go there again