In Zurich we have to pay a city tax in check-in time. When checking in at this hotel, of course, I paid a city tax.
But, in check-out time, a man of reception asked me, "Did you pay a city tax?" I answered, "I paid." Then he said, "Show a receipt."
Is he always asking "presentation of a receipt" to all customer in check-out time? He doubted me certainly and treated me as a tax dodger.
I used Swissotel and Marriott in Zurich, but such case is for the first time for me.
I'll never use this hotel where a this cruel and impolite employee exists again!