Where shall I begin? Reserving and paying ahead of time was the worse thing I could have done. I’d stayed here before but it’s gone down since then and that was about two years ago.
You can tell that no one there takes pride in their work. The front desk staff person who checked us in was a bit unkempt, although she was friendly enough. We got to the room and was disappointed with the big, black spot on the sofa- not something anyone would want to sit on. There were also stains in other areas. Everything just looked, smelled, and felt old, but the room was neat. The bed and pillows were uncomfortable and we were unable check out and find something else. We asked for another room and that one was not that much better. There was just not a big, black spot in the sofa. When we checked out, we forgot owe left a pillow we brought from home and called about it. The first six times, no one answered the phone. We were then put on hold for ten minutes before anyone came back with bad news. The gentleman never asked for a good contact number to call in case the pillow turned up - we asked HIM if we could leave our contact information. Of course no one ever called and it was obvious that we never will. I will never stay at this hotel again; I’d sleep in my car before reserving a room there again. I do not recommend this hotel if you are accustomed to good quality customer service and cleanliness. No wonder this was a “special!” Worst two days ever!
