Unfortunately we could not get an upgraded room, although we expected to get it since the hotel is "VIP access" and we are gold status at expedia (it was a reason we choose the hotel).
Other than this, the hotel is good at following points.
Staffs: excellent, very kind and friendly, frequently of English
Room: different from photos (a bit smaller and older), but clean
Shower: okey
Library: excellent
Breakfast: okey, eggs are optional and will be charged, coffees are excellent
Complimentary: free coffee and waters are excellent
Area: ca.10 min. by walk from the station but convenient for nice restaurants and cafes.