"It's been a long time since I visited here, and I felt that the service was going down." Has the management changed?
"The quality of the breakfast was poor, and the reception at night was once a week."
The friendly atmosphere of the front desk staff had disappeared.
I will stay somewhere else next time.
No tienen en recepción alguien que hable español, para ser un lugar turístico deberían de tenerlo, el desayuno regular, la limpieza de los cuartos mala y no te hacen el aseo bien
ADRIAN
ADRIAN、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月28日
Interesting
Our stay was full of some nasty encounters. There were boogers on the walls, hair in the shower and roaches. What made the stay okay was the staff was kind, and very accommodating.
Christopher
Christopher、4 泊の家族旅行
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4/10 (まあまあ)
2024年12月27日
I wouldn’t recommend.
. I booked 2 rooms. We got there late after a day of Disneyland. They said they were all book, yet I had a reservation for 9 people and 2 rooms. They gave us a handicap room and a room that was not functional. The second room the toilet was cracked. The pull out bed had a note that it was broken. Called to get extra towel because there was only 3 and there were 4 people. They never came. Breakfast was ok. I wouldn’t recommend.
Laura
Laura、1 泊の家族旅行
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4/10 (まあまあ)
2024年12月16日
Disappointed
Our bathroom sink was plugged and they never came to fix it. The shower drips all night.Got stuck next door to a barking dog and when we complained they told my husband they were checking out that day. Then the following day we had another barking dog. USB on lamp didn't work. Room was falling apart. Found a tissue in my bedding. Gross
Karina
Karina、3 泊の家族旅行
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6/10 (良い)
2024年12月13日
Modern look in main area but mediocre rooms.
The hotel appearance seemed modern and updated but once we got in the room, that changed. There was sloppy caulking on the granite sink. We had a suite and only three towels with only one of washcloth and hand towel. The couch had stains on it. The queen beds were more like full size. The blankets on the beds were thin and looked like a mattress cover, not a blanket. The dining table legs were loose and bent inward like they were about to break.
The staff was friendly and attentive. Breakfast was sufficient.
Proximity to the bus line for Disney was perfect.
Nakiah
Nakiah、4 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月27日
Son Graduatikn
Great location around shopping, food, and activities. Friendly and helpful staff.
Roger
Roger、3 泊の家族旅行
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4/10 (まあまあ)
2024年11月26日
Ok but some health concerns
Family trip. Layout of room was nice. Bed was comfortable. Had a kitchenette which is why we booked it. The kitchen did not have a large trash can so the tiny one was full in the first 5 mins, so the room smelled like food trash. We drove 15 hours then arrived. At 1230am the fire alarms went off. The fire department came to turn off the alarm about 30 mins after it started then it still continued to ring…. Then fire department left and alarms were still going on and off. Seems like faulty alarms. There was a wheel chair bound man stuck in 3 floor who was trying to evacuate but could not bc the emergency door locked during the alarm and the elevator stopped working. If it was a real fire he would have not been ok. Very disturbing. I mentioned that to staff and got no reply. I had to ask several times for more trash bags. The hallways are hot due to no ventilation. Breakfast was ok. Room was ok but old and lots of cracks and mold. Shower had cracks and mold too. See photo. Glad none of our family had a bad reaction to the mold. Housekeeping was good when they come. Just seemed like they didn’t care too much about health and safety which is important when their is an emergency. Would not stay again. I know they can’t control if someone trips the fire alarms but they need to know how to shut them off in less than an hour at least. So that is on them. The next day was horrible bc we were so tired from being up with the alarms
Amanda
Amanda、4 泊の家族旅行
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4/10 (まあまあ)
2024年11月11日
JACQUELINE
JACQUELINE、2 泊の家族旅行
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6/10 (良い)
2024年11月10日
Christian
Christian、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月7日
Orlyn
Orlyn、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月28日
Maria
Maria、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月27日
Ruby
Ruby、3 泊旅行
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10/10 (最高に素晴らしい)
2024年10月14日
Brenda
Brenda、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月13日
Was great
jennifer
jennifer、3 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年10月10日
Iliana
Iliana、3 泊の家族旅行
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8/10 (とても良い)
2024年10月5日
Tyler
Tyler、3 泊旅行
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2/10 (不満)
2024年10月5日
Rigoberto
Rigoberto、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月4日
Do better at cleaning
Front desk staff and kitchen staff were amazing, however our room was not very clean towels and bedding were dirty! I went to the target across the street and bought cleaning wipes to clean the room myself!