Amazing location. Hotels.com customer service bad.
Great location near the broadmoor area. However, I have been charged twice for my stay and hotels.com’s customer service has been atrocious. They charged me online and again at check in and no one caught the glitch. Not very organized.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月22日
Suboptimal housekeeping.
Walls s-lettered with unknown substance, No Kleenex - empty box, partially used coffee condiment package, no new condiments, water in ice bucket from previous guest.
Wayne
Wayne、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月5日
When we walked into our room, we noticed a big stain on the rug. The elevator was also dirty. The bed was comfortable and I did sleep good.
Dorothy
Dorothy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月21日
angelina
angelina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
LaTanya
LaTanya、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月22日
John
John、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月20日
Clean and very friendly
Fails
Fails、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月11日
Travis
Travis、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月8日
Very clean and nice staff
Nayeli
Nayeli、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年7月6日
Clint
Clint、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年7月2日
Bill
Bill、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年6月24日
Jerai
Jerai、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年6月17日
Sylvia
Sylvia、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年6月12日
宿泊されたお客様
3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年5月29日
Arlene
Arlene、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年5月19日
The front desk people had no clue and couldn’t find both of our rooms. There was a towel so dirty, it looked like someone wiped a filthy floor and hung it up. Dirty carpet, dusty room. The desk chair almost fell backwards.there were coffee grounds in the water reservoir of the coffee maker. Nothing worked on the TV( not connected to the hotel network, limited number of channels)
IF you want breakfast- the meals are sooo expensive! $10 for oatmeal, $15 for toast!!! And the coffee was out in the lobby!
Won’t stay here again!
Carrie
Carrie、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年5月14日
NO HOT WATER! NO COMP!
Checked in a few minutes early and that was nice. Room was ready and nice to move around in. 10.00 charge for parking, pretty unreasonable. Just why? Went to take a shower the next morning and NO HOT WATER. Tried to call down to front desk since I was in a towel. NO PHONE SERVICE, There was a number to hotel on the phone so I called the phone number from my cell phone and got a FAST BUSY SIGNAL. Still no hot water. Finally got dressed and went to lobby partially wet. Timed it on my phone. Stood at front desk for FIVE MINUTES before I was acknowledged. Just enough time to become highly agitated. Phone service has been out since Sunday/Monday high winds? (and you didn't mention this) Said hot water went out at 10 am this morning. Said they were working on it and it should be up by noon. still no hot water. We left at 1 pm because still no hot water!!! time's awastin when you are on vacation!!!! Will be contacintg credit card company!
Lydia
Lydia、2 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年5月5日
M stay at the courtyard was not good at their pool was not opened which wasn’t mentioned online and 2nd their TV did not work. I couldn’t get the internet or the channels I wanted to watch. The staff really didn’t care other than to say “unfortunately”
Amie
Amie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年5月3日
It was in a location that I needed for my trip.
Barbara
Barbara、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年4月28日
Clifford
Clifford、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月16日
Kristin
Kristin、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年4月12日
청소에 더 신경써주세요.
1층이라 그랬던 건지는 모르겠지만, 숙소에 들어가자마자 꿉꿉한 냄새가 났어요. 그리고 바닥에는 그 전 사람이 두고간 생수병이 그대로 있었어요. 청소가 안 됐다는 거죠.. 여러 도시에 있는 코트야드를 이용했었는데 스프링스 사우스가 제일 별로였어요.
Yeonghwa
Yeonghwa、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年4月2日
We arrived with a large group/team, the staff was incredible and very accommodating. The public areas were under construction which we were not notified of but the staff did the best that they could to assist us. Definitely recommend staying here but check to make sure the remodeling and updates are complete if you have a family.