If none of the service staff nor the hotel managers greet you when passing by, something with the culture in this place seems wrong.
Additionally, we were quite shocked that the hotel changed their service descriptions after we booked - we decided to book this place because a free airport transfer was offered in the description and the title "Free dinner, dinearound" sounded great to us. Yet, transfer was removed and instead a high airport charge added in the description afterwards. Plus, the dinearound is misleading as well, since only the buffet was included but all other hotel restaurants offered only a 15 eur discount on a much higher menu price. Everything else was very fine. However, these minor negative experiences would lead us to not recommend this place anymore.