The front desk staff (I think his name was Marco) was very helpful.
I arrived at the airport at night and took a bus to Piazzale Roma, it was a 5 minute walk from the bus stop to the hotel.
The Santa Lucia station is also a 5 minute walk.
The room was very spacious and clean, and the decor was very cute and I loved it.
We stayed in Paris, Venice, and Rome this time, and this hotel was the best.