We came in for a concert. The check in time said 3p.m. and we got there around 3:15. When checking in we were told there were no rooms clean due to the small number of housekeepers they had and the amount of guests that left that morning. Ok, I understand, and I was ok with waiting for a little bit. We were told it could be until 5 before a room was ready. Still.. that was frustrating, but it was ok. As we waiting for 5, other guests came in and got a room right away. When 5 hit, I went up and asked if they had an ETA and the employee said it could be 30-45 minutes, but they couldn't promise that. I had to ask about a discount or food voucher, and she gave us a breakfast voucher. We finally got a room around 6p.m., and the room was very nice and clean. View was nice, bed was comfortable. My daughter and I went down for breakfast the next morning, and while the employee was nice, she was trying to get our order to $30 (amount of the voucher), then when we checked out I saw that they charged $5 more for the tax, after she got it to $30. Nice hotel, but will not stay there again. The communication was not great at all. I feel they should have comped either parking, all of breakfast or given a discount for the 3 hours we didn't have a room that we had paid for. I'm glad we didn't have anything super time sensitive to get to.