ダブルツリー バイ ヒルトン ラスベガス エアポート (ラスベガス)

We purchased room with breakfast package, when we checked in we were not given breakfast tickets. The service person asked me to show her my reservation that showed we purchased breakfast in front of the whole room. I produced the document & she told okay you can go to the buffet, while everyone in the room watched & heard the conversation. Not cool! Plus bathroom tub area has mold!

We had an amazing time!

Bed was soft and comfortable. Room feels like typical old but well maintained and clean 3 star hotel . Bathroom tub was clogged and water didn't go down well. Front desk staff forgot to give us breakfast ticket which was ok but in the morning they made us to stand more than 20 min and took us here and there when they can check our info. Also staff cut us off and manager didn't care at all that we are all standing and having inconvenience. I think employees need to get training of how to treat customer in hotel when hotel made mistake as soon as possible. I saw many comments about poor attitude from google review as well.

Great location. Comfy beds. Very quiet.

We checked in only to find out that we had a smoking room. The front desk was no help locating a non smoking room.