I arrived late and checked in early in the morning, but due to a system error I was unable to check in and had to wait in the lobby even though I was tired.
Hirotoshi
4 泊旅行
8/10
Lene
4 泊旅行
10/10
Angela
1 泊旅行
2/10
Christina
1 泊旅行
10/10
I was overall super impressed. Definitely will be staying there again. They get a 10 rating from me.
Patrick
2 泊の家族旅行
2/10
We were there to celebrate my granddaughter’s birthday and it was a terrible experience. The amount of construction was an inconvenience and of course NO ONE said this hotel was under construction. Our room faced the construction it was an eye sore and noisy in the early morning. I will NEVER go to another Holiday Inn again and I won’t use this website when booking my trips
Donna
3 泊の家族旅行
10/10
Lenford
1 泊旅行
10/10
The room was awesome the water park is being redone the only thing i did not like was that they tried to pressure us into a time share it was very confusing and upsetting other then that the room was geat the one park that was open was great highly recommend well worth the money
Justin
1 泊の家族旅行
4/10
Chante
2 泊旅行
8/10
Fridays Check in was great the staff was friendly and able to get us a closer room to the waterpark on the premises due to us having a small child with us for the next day. Our second day there was unpleasant. We were told our new room would be ready after 12pm we didn’t get the room until around 4pm. Then due to “weather” conditions they shut down the pool and waterpark which caused us to miss that opportunity to have some family water time because we were still waiting for the new room. There was no mass text sent and to too it off the weather that they claimed was the reason for the closure never happened.
Saheem
2 泊の家族旅行
10/10
Jason
1 泊旅行
8/10
thomas
5 泊旅行
10/10
Barbara
3 泊の家族旅行
4/10
Diana
2 泊の家族旅行
10/10
Carlos
2 泊の家族旅行
8/10
Trevor
2 泊旅行
4/10
Checked in at 4:30 pm and the room wasn’t ready. Waited till 6:00pm no message on room being ready. Went back to the desk and was given a room with a queen bed when I paid extra for the king bed room. Then in the middle of the night a random $180 charge was placed on my card. The next morning I went back to guest service and was told it was an accounting error and that it would be taken off and back on my card in about 15 minutes. A week later and the money is still not back in my card.
Carlos
4 泊の家族旅行
8/10
The amenities of the hotel were great. The check in process is too long. There were always long lines if anything was needed.
Sabrina
4 泊の家族旅行
6/10
Anita
6 泊旅行
10/10
Emanuel
1 泊旅行
6/10
Veronica
7 泊の家族旅行
2/10
Grace
3 泊の家族旅行
8/10
The waterpark was an amazing touch, including the mall. I just really wish for my seven day stay there we should have been able to have breakfast included.( was overcharged for children under 11)The staff there are awesome. I even made a second reservation after my first two nights, and even tho the wait was long the service manager Jameil accommodated us with a free breakfast for the next morning for the trouble. Love it!
Nijha
2 泊の家族旅行
10/10
Yirley
1 泊の家族旅行
10/10
Got a bit lost looking for the room. They gave us the wrong dirrections.