I arrived late and checked in early in the morning, but due to a system error I was unable to check in and had to wait in the lobby even though I was tired.
Hirotoshi
4 泊旅行
4/10
Stayed for 2 weeks and constantly had to asked for my room to be serviced and when we got there the room wasn’t the cleaniest show curtain also has a big black stain looked gross
Amelia
12 泊旅行
8/10
Jenifer
1 泊の家族旅行
10/10
Michell
1 泊旅行
8/10
Didnt not get into our room until 8:00 at night but was still charged the 65.00 dollar resort fee for the day
Sandi
4 泊の家族旅行
10/10
Scott
2 泊の家族旅行
10/10
Marquisha
2 泊の家族旅行
10/10
Dennis
7 泊の家族旅行
2/10
Amanda
2 泊の家族旅行
6/10
Carmelo
2 泊旅行
2/10
My stay wasn’t the greatest, my son found a roach in the bathroom , I requested a room and was never given the room I wanted and was told I would get . Was charged for parking and wasn’t able to park in the resort, I had to park in the visitor parking which was far and not convinient. The manger (Leidy ) was super rude and not helpful
Jenny
2 泊の家族旅行
4/10
Check in was great but then I got to the room. Very small. Suppose to be a two bedroom but the bunk beds had no door. Both beds were dirty. Asked for sheets for the pull out during check in got nothing called down for sheets and pillows received a bag of top sheets. Went to give my kid a shower the curtain rod came down on us. Looks like it was broken and they just left it up. After 4 people came to fix it and a second bag of top sheets when I asked for blankets and pillows they finally changed our room at 1am the fiasco had been going on since 9pm. Had to move all our stuff plus sleeping toddler. After everyone showered we were just going to bed around 3am. After begging for more towels and hand soap. Was burned out they gave us a late check out. We were told they put notes in the system but at 10am the maid burst into the room without asking then 30 min later someone came up about the tv. Since now we are up we decided to hit the pool. The one by our room was closed for renovation. When we get there they only carry adult vests none for children. It didn’t make any sense as there were no pools deep enough for an average size adult to need a vest and none were wearing any. Instead a couple of kids were being choked by overly large vests. We opted out of that for ours. 3 of the water slides were closed and after about 30 min they shut the pool down because someone pooped in it. We went back to the room packed up and left. The lobby staff really tried to make the room right.
Christina
1 泊の家族旅行
6/10
It was great until I saw a roach on my towel in the bathroom
宿泊されたお客様
1 泊の家族旅行
2/10
Arianna
2 泊の家族旅行
10/10
Chris
2 泊の家族旅行
8/10
Juan Miguel
2 泊旅行
6/10
This was a disappointing stay. The room had many issues, from the flooring with spaces to a broken safe and refrigerator. The room was not as clean as I would like, and the lights were flickering. Additionally, the check-in space was chaotic.
Heidi
3 泊の出張
2/10
Horrible location. Dirty rooms, under construction. Just not what you pay for. Arcade is very simple. Elevators are dirty our room wasn’t even clean.
Yolimar
1 泊の家族旅行
4/10
Renovation was going on, didn’t get the room i requested. It was bugs crawling on the sink.
Kenyatta
3 泊の家族旅行
8/10
Janet
1 泊旅行
8/10
Lene
4 泊旅行
10/10
Angela
1 泊旅行
2/10
Christina
1 泊旅行
10/10
I was overall super impressed. Definitely will be staying there again. They get a 10 rating from me.
Patrick
2 泊の家族旅行
2/10
We were there to celebrate my granddaughter’s birthday and it was a terrible experience. The amount of construction was an inconvenience and of course NO ONE said this hotel was under construction. Our room faced the construction it was an eye sore and noisy in the early morning. I will NEVER go to another Holiday Inn again and I won’t use this website when booking my trips