Excellent staff. Great service. Breakfast is amazing
Mahesh
Mahesh、1 泊の家族旅行
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6/10 (良い)
2025 年 9 月 12 日
I asked for a quiet room but unfortunately we were in a room next to a dog who barked and woke us up at 6:30am and the people in the room the other side had a shower at 11:30pm and then were banging and crashing around and having a loud coversations until after midnight so it was not the best nights sleep. I would have mentioned it this morning at check out but breakfast was very busy and there was no one on the desk to speak to. I understand you don't know what type of people will be and how they will behave but was just frustrating as my husband had an interview exam today and we have a long drive home on less than 6 hours sleep.
Staff were friendly though at dinner last night and breakfast this morning, and check-in went smoothly too.
Sarah
Sarah、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 9 月 9 日
Wei
Wei、1 泊の出張
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6/10 (良い)
2025 年 9 月 5 日
Poor service
The lady behind the bar was a nightmare interrupted a conversation to ask us what we were saying when all we were trying to do was order a drink
James
James、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 9 月 5 日
Stella
It was amazing. The staff are very friendly and is a welcome environment.
Stella
Stella、4 泊旅行
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2/10 (不満)
2025 年 8 月 31 日
Horrible
Parking à payer en plus. Et pas annoncée lors de la réservation.
Chambre salle avec des bouteilles par terre
farouk
farouk、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 8 月 30 日
Michelle
Michelle、1 泊の家族旅行
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2/10 (不満)
2025 年 8 月 27 日
Awful, won’t be
Absolutely awful.
On the first night, at 23:30 with the kids already in bed out of nowhere the fire alarm starts blaring on the whole floor. We all woke up and a couple of minutes later it stopped.
We thought it a false alarm and went back to sleep.
Later at 1am again same thing.
This time myself with a bunch of other people went to the reception to figure out what the hell was going on and the person at the reception could barely communicate with us as to what was happening. Imagine trying to sleep with two children and being woken up twice in the same night!
On top of that:
- rooms are absolutely tiny. It’s impossible to walk about without having to squeeze.
- no airco. Plus the rooms were boiling even though the outside was a nice cool breeze. Opening the window doesn’t help and just a fan does nothing.
- no lift. Get ready to carry your suitcases up and down the stairs.
- car parking is paid and is extra. Seriously, a roadside hotel that can literally only be reached by car charging for their parking?! Ridiculous.
- the plumbing is old and we could hear a very loud noise whenever the neighbouring rooms had their taps open.
- half of the ev chargers are non functional, luckily there are BP ones nearby too.
Overall awful, not good value for money at all. Breakfast is a simple full English but nothing to call home about.
Tiago
Tiago、4 泊の家族旅行
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4/10 (まあまあ)
2025 年 8 月 24 日
Need more training for house keeping
Pictures show how they made our bed on the last two days. First time i see this in my life. My toddler can do better than this.
FYI, rooms does not has AC, not as what they advised in their website. I would not go back and would not recomment, especially in hot summer.
Choi
Choi、4 泊の家族旅行
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6/10 (良い)
2025 年 8 月 24 日
Practical and basic.
Twin beds were comfortable; breakfast overcrowded and dangerous considering hot drinks and food and also displayed on a very small area. Maybe it could be expanded to a larger space during busy times. Friendly staff.
宿泊されたお客様
2 泊旅行
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8/10 (とても良い)
2025 年 8 月 23 日
svetlana
svetlana、1 泊旅行
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8/10 (とても良い)
2025 年 8 月 16 日
Cyril
Cyril、1 泊旅行
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10/10 (最高に素晴らしい)
2025 年 7 月 30 日
gavin
gavin、3 泊旅行
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6/10 (良い)
2025 年 7 月 25 日
Ben
Ben、1 泊の出張
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8/10 (とても良い)
2025 年 7 月 17 日
Holiday inn , Canterbury motorway review
Great stay . Bit noisy with traffic in room 218. Staff extremely helpful in food area. Bed on small side but very comfortable. Bathroom excellent. Could do with more space to hang clothes/put clothes away but find as we were there for one night. Definitely would go again . Great fan in room !!
Fiona
Fiona、1 泊旅行
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6/10 (良い)
2025 年 7 月 14 日
Not the Best
My check in experience was awful. I was a single traveller & was allocated a twin room. It took a long time to resolve & a huge queue built up.
The room itself was fine other than there is no air conditioning & when I opened the window I found there was a flat roof to another part of the building littered with cigarette ends. Considering it was supposed to be non smoking it wasn’t the best. The fan provided just moved hot air around. The bed was a small double & not particularly comfortable.
Breakfast was the usual Holiday Inn Express fare. Pretty limited. I did manage to get vegetarian sausages but they took a while to be cooked.
The strangest thing about the hotel is that it is tucked behind a service station. Getting access isn’t great as you have to be heading towards Canterbury to get in. Returning from Canterbury means a detour to be able to get onto the road that the Services are situated on.
I won’t return unless I’m absolutely desperate.
Kim
Kim、2 泊旅行
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8/10 (とても良い)
2025 年 7 月 8 日
Everything is good except the shower water temperature is not stable. Sometimes, it is cold and hot…..
Wai Kuen
Wai Kuen、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2025 年 7 月 5 日
Great service
The service was 5 star. I eould go back just for that.
Richard
Richard、2 泊の出張
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10/10 (最高に素晴らしい)
2025 年 7 月 4 日
Grey place to stay.
They were polite, friendly, professional,and fast. The hotel was Clean comfortable and inviting. Also great food.
Howard
Howard、2 泊の家族旅行
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8/10 (とても良い)
2025 年 6 月 28 日
overnight stay before boarding Le Shuttle - ideal base for a quick visit to Canterbury - looking a little tired but ideal for our needs