2/10 (不満)
2025年1月15日
Avoid, Avoid, Avoid!!!
I’ve already had multiple conversations with Hotels.com about the treatment I received at this property but I also want to let YOU all know so you don’t fall victim to the relatively high overall star rating this property has. I trusted it and got scammed. Like the other one star reviews you will see here: The property was filthy with stains all over the furniture, grime cakes onto the floor, trash piled in the hallway, and exposed electrical wires in multiple outlets! But, the worst by far was the maddening “customer service” whereby they ignored my complaints until we left. The property did not have the microwave nor the electric kettle promised. There wasn’t even a pot to boil water. I called and requested that the promised items be delivered and was REPEATEDLY told that they would “talk to the team” and get back to me. Of course this never happened and my repeated requests to provide the promised items were brushed off with promises and then ignored. I see now that they have done this to many others. I wish I had read the reviews more thoroughly and not relied on the star calculation supplied by Hotels.com. Please find another place to stay.
Sarah
Sarah、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ