The room was great, our only complaint was we didn’t realize they didn’t offer any kind of breakfast.
Tammy
Tammy、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月12日
Hotels. Com is a scam.
Not a good experience with hotels.com or the Sonesta.
I checked in just before midnight, when I entered in my room the scent deoderizer was very strong. I went sleep right away, when and woke up to entirely different smell of wet dogs. The Sonesta covered up an odor problem by heavily spraying deoderizer. I purchased through hotels. Com along with trip insurance so decided to start a chat with hotels.com to resolve. After they timed out the chat on thier own response twice. I got them to refund two of my three nights. The hotel normally booked an average costof$110.00 per night when I booked hotels .com they charged me 1 night in a room with an odor problem $170...and some change. And refunded the other two nights at the lowest possible rate. I will never book hotels .com or stay at any Sonesta again. Hotels.com attempted to end a chat when they had a problem then price gouged an skated and offers useless trip insurance. Only book through hotel you are staying at. Everything went well for me once I did that.
Eric
Eric、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月9日
Better customer service
I tried to call and nobody picked up the phone my car broke down on my way to the hotel and i wad trying to tell them that had they answered the phone when I called
Nicole
Nicole、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月5日
Kem
Kem、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月2日
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月24日
Brent
Brent、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月21日
La Keya
La Keya、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月15日
Bessy
Bessy、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月4日
We were surprised to learn that the hotel usually charges for parking. What a relief when the check in person noted she would wave the parking fee. The overall feel of the hotel was questionable but when we got to our room, we found the room delightful! Nice hotel!
PERCY
PERCY、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月2日
OK, Needs to provide information about its shuttle
This hotel was OK for my purpose, which was to stay near the airport for an early morning flight. This is definitely a no-frills hotel, for example, they had some food for sale in a refrigerator near the reception desk, but no other food. It seem to be set up for longer stays in which A hotel guest would go shopping elsewhere. it was disappointing that the shuttle from the airport to the hotel actually was through a contractor and that there was very little direct contact between hotel and the contractor. The result was that I waited for half an hour not knowing whether the shuttle would actually show up. it did show up, but I thought that a hotel in this day and age should have some contact with its shuttle other than an arrival schedule in the morning
Steven
Steven、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月2日
Laurie
Laurie、12 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
Excellent
Excellent stay, so good we decided to stay longer. I cannot say enough about the front desk staff, so kind and helpful. Property is kept very clean, it's quiet and you have your privacy. Tons of restaurants, shops and transportation to downtown Pittsburgh within walking distant.
Laurie
Laurie、6 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月19日
Hotel didn’t seem that clean and it was outdated, shower didn’t have any pressure, bath towels were the best thing, they were plush.
Colleen
Colleen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月14日
Bradley
Bradley、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月29日
The only thing was that this is really set up for cars. That being said, there was a restaurant and a Target within walking distance, with the kitchenette, worked out pretty good.
JASON
JASON、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月28日
Anthony
Anthony、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月28日
Matthew
Matthew、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月25日
Extremely bare bones, the front desk was not helpful, room was supposedly non-smoking but reeked of cigarette smell the entire time I was there. No elevators and I was on the third floor so I had to hull my luggage and everything up and down three flights of stairs. People were loud at all hours of the night. Not someplace I would ever stay again or recommend to anymore.
Kristin
Kristin、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月24日
Disappointed cause I really liked the hotel. Nice location near everything. The room is clean and spacious. Unfortunately if you’re traveling and trying to sleep in at all don’t stay here. At 7 am people are slamming doors cause they are leaving to catch early flights and then 7:45/8 the maids start and are louddddd. I ended up leaving at 9 and had to drive 8 hours home tired.
melissa
melissa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月24日
The Staff were all so attentive - helpful - corteous - respectful
Always took the time to assist - kept the property in great shape
Each shift the Staff were awesome- Alex, Ki, Christina, Jessica all represent Sonesta 👏 with respect
Michael
Michael、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月23日
Noisy hallways, noisy guests upstairs. Didn’t get any sleep. Will never book this property again
Steven
Steven、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月21日
Nice clean room
George
George、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月20日
Positive: close to airport, clean, decent hotel. Negative: when I called for airport shuttle, receptionist said he’s only sending if I was at door 8 when calling as idk the shuttle was seconds away. I waited 35 minutes. At checkin I was told, “Unfortunately since you are one of my last checkins and we are booked, I’ve put you in one of our least desirable rooms.” Why would you say that to a guest? Even if it’s true. it was steps away from front desk and it was noisy. Both ways Hotel Express drivers drove way too fast. This morning back to airport the other passengers and I were looking at each other in shock at how fast and erratic the driving was.
Thomas
Thomas、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月19日
One night stay
It was a satisfactory stay, no problems, would stay there again