ウィンゲート バイ ウィンダム コンベンション センター クローセスト ユニバーサル オーランド (オーランド)

Stayed 5 days, Staff was friendly, stay was comfortable but breakfast was same every morning.

Nice and clean room Breakfast was good My stay was very good

Very friendly staff! Room, while a little small, was clean and shower was nice. Fitness room was the only disappointment (one treadmill and a eight machine). We didn’t get to try breakfast because it didn’t start until 7am. Not a bad place to stay-would consider it again.

We called in advance to make sure that the room with a king size bed also had a pull out couch, as we were 3 people. The hotel confirmed that this was the case so we booked our room. Upon arrival, we wanted to confirm that there would be a pull out couch. The front desk attendant told us that she wasn’t sure but that she didn’t think there was a pull out couch. We asked if we could have a cot and they told us that it would be $10. $10 is not a big deal, but when you are told one thing, and then the story changes, it is very frustrating. We then went back and forth about who I spoke to and why the bed should be complimentary before she finally just gave us the cot for free. We arrived in the room to find that there was, in fact, a pull out bed. The whole thing was ridiculous and after a long day in the park, completely unnecessary. The customer is not always right, but don’t give us incorrect information and then try to charge us for it. The room was fine. The breakfast was terrible, but that’s to be expected at continental breakfasts.

The check in guy wouldn’t give me keys to my room because my son forgot to add us to the reservation by name even though I had paid for the room and it was my email that reserved it.