I’d read a great deal about the property and its luxury status. It has a ways to go. Its evident the owners plan to nickle and dime guests. More like a pitch for timeshares, they set down the couple, trying to get you to book one of their outrageously expensive yachts. They even charge for a pack of tea—something most five star hotels do for free. The In room dining was cold every single time; staff was very friendly, however they were often confused over the way Americans tell time, and consequently delayed pick up times. Our room was beautiful, as are most rooms along the caldera. Again the Saint has the ability to be a top contender, but their food service needs some serious attention.