This Hotel gets half a star for the name being so clever and fitting. I mean, how much more whimsically mysterious could it get than a stay at The Discovery Inn, right?
Allow me to share with you my Discovery…
As I was being checked in for my reservation, another employee decided to help the guest behind me with his reservation, same counter different registers. What a time-saver, and this is the kind of efficiency I would normally praise. But I digress.
My husband called ahead to check on their Deposit policy. Sometimes hotels want cash only for deposit, some only cards. So we wanted to be prepared for our arrival. We were told $60 deposit for incidentals, and the manager on the phone was very clear in stating the deposit was just them taking a copy of the card to charge later if there were any shenanigans resulting in damage. He went out of his way to say “now don’t worry about this I’m not going to charge your card right? So imagine our shock when the man helping us rudely told us the $60 was being added to the total for the room. Then he asked very loudly and in an aggressive tone “do you want a room? Do you even have money?” My husband was noticeably upset and explained what we were told on the phone earlier. The man then proclaimed that he was now going to charge us $100 instead of $60 because he said he doesn’t like us. My two small children were standing there confused, tired. And pretty much I was so humiliated and exhausted we decided to stay elsewhere