I asked the front desk staff if the parking would be available next day and she said if I would talk to the front desk in the morning, I could get the key for the parking. Unfortunately I forgot to get the key in the morning so I was going to get one after coming back to the hotel. When we got back to the hotel, another staff said there was no available parking. I did not understand why she did not book a parking for me. I thought she did because she asked my room number.
The staff are generally friendly but the building is a bit old and the price is too expensive considering that.
I had been looking forward to staying in the Hyatt as it looks a special hotel from the outside. The main lobby is impressive and the finishes in the room are high-end but older in style.
Unfortunately, the service at reception was rather cold and the room I had was noisy; I could hear doors slamming and people ascending a stairway in the adjacent service corridor as well as loud music from one of the function rooms until late at night. The tv also turned itself off three times and needed to be fully reset to function. I also found the power point locations inconvenient and the lack of cutlery in the room disappointing.
Although I didn’t have it, the breakfast buffet did look fantastic.
All in all I was bit underwhelmed and won’t be rushing back.
Jonathan
Jonathan、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年12月2日
Apart from the lack of an effective exhaust fan in the bathroom everything else was excellent
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月25日
Kalle
Kalle、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月23日
Andrew
Andrew、1 泊旅行
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10/10 (最高に素晴らしい)
2024年11月13日
David
David、2 泊旅行
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8/10 (とても良い)
2024年10月27日
Once great grand Canberra hotel
Check-in was fine Room. Very tired, cobwebs on all the windows, television broke down. Could not be repaired. Bed was comfortable. Room was although dated very comfortable bathroom and shower were great. Amenities minimal and not to $300 plus per night standard which is double the average roommate anywhere else in Canberra?.
Audrey
Audrey、1 泊の出張
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10/10 (最高に素晴らしい)
2024年10月18日
Carl-Emil
Carl-Emil、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月15日
Not quite 5 star!
Overall a comfortable stay. My only whinges were that we were initially put in a room where the lifts were not working. They moved us to another room without any problem and told us someone would be down to move us. But we were left stranded in the room for 30 minutes. We had had a long drive and we were anxious to freshen up. In the end I walked down to reception to find out what was going on. The chairs in the bedrooms could do with refurbishing as they are quite saggy. Also the TV is in the wrong place. It should be opposite the bed not at the side. Tiny little coffee cups are provided for tea instead of mugs. The service was a bit haphazard. They came to do our room and forgot to make the bed and leave milk in the fridge. The positives are that the rooms are large. Huge bathroom! Breakfast is amazing and the bed is very comfortable.