Our room unfortunately had an ant issue in the bathroom. They moved us even though their hotel was sold out of two queen rooms. There were 3 of us. We were moved to a king room and they brought in a trundle to make us more comfortable. It ended up being ok. I appreciated their communication and willingness to try and make us comfortable.
KALLIE
KALLIE、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月29日
Very pleasant
Unremarkable stay. Good service, absolutely no problems.
Jennifer
Jennifer、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年11月6日
Ants all over the room, water stains on the roof creepy old carpeting on the hallways. I was waiting for two kids to come around the corner in blue dresses saying "come play with us" the sprinkler system is ancient there as well. The TV's are old small and outdated.The staff was good though. Unfortunately i did not take pictures
Josh
Josh、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月30日
Pakou
Pakou、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月27日
Yvette
Yvette、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月24日
Aledria
Aledria、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月22日
Alexandra
Alexandra、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月21日
Horrible front desk reception
I had reserved a two queen and they gave me a king my son had to sleep on floor
alexandra g
alexandra g、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年10月21日
I booked two queens bed room. When I arrived at hotel, front desk staff said that it was sold out, so two queens beds room is not available even I paid for if. He said that he can’t do anything because I didn’t book room through hotel. I used 3rd party. Room air conditioner was broken too. I wanted to turn it off , can’t turn it off. Staff came to room, but can’t fixe it up.
mija
mija、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月23日
Property was quiet at night and clean , room was ready at 3pm check in . Some off the furniture was worn and outdated too but overall nice place to stay and will definitely stay there again when in town.
Carrie
Carrie、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
We highly recommend these facilities. Very clean. Very comfortable. Best night sleep! Everyone was helpful, friendly and professional. We will definitely visit again.
Cary
Cary、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Alexandra
Alexandra、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月20日
Centrally located to restaurants and convention center
John
John、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月18日
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月16日
It was a great stay. Had no complaints even though my phone did not work. Stayed one night food places were within walking distance however, I drove. The staff were friendly even extended my check out time. The room was nice and clean so overall I had a great experience. Thanks!
Adele
Adele、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月16日
The parking is limited because it’s on the same lot as another hotel, but I like that it’s free. The ice machine was broken on my floor, there was a leak near the elevator so water was pooled on the floor. The lamp in my room was broken and the key card readers for the gym and pool weren’t working at the time. I paid too much to have so many non working parts. Will not stay again
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月13日
Carpet in the room had permanent stains.
Joao
Joao、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月10日
Customer service was great. The lady was super friendly but I only dealt with them during the check in process which was quick and easy. The location was great. Next to lots of restaurants, the galleria and other shopping centers.
The room was pretty out dated. I expected more for the Hilton. The bathroom did not have a vent so it gets super steamy while showering and if someone uses a mumber 2. The smells doesn't go away. The AC unit was old and super loud. We could'nt hear the TV whenever it's on and it woke me up through out the night while it was auto. The pillows were too soft and goes flat and caused pain in my neck and shoulder every morning I wake up. They provided full size shampoo, conditioner and body wash but I brought my own.
Housekeeping also opened our room door without knocking while my daughter was in the room which was really strange. She didn't say nothing. She opened it and saw my daughter and walked right back out. Maybe she thought we checked out but it was strange because check out time was 12 pm and it was only 9 almost 10 AM. We did go out to put our stuff away so maybe she thought we left but still that was not okay.
Overall it was a good stay. I would recommend the hotel only because of the location. However, for future I'll probably look for a different hotel that offer free breakfast and that is more updated. I didnt think it was worth $160 a night.
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月8日
I didnt stay here. I had to cancel trip
But since there is a no cancel policy i didnt get a refund
Mom passed away and had to go home
Heidi
Heidi、4 泊の出張
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月5日
The road noise was terrible.
Douglas
Douglas、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月27日
Shawn
Shawn、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
Quiet, close to freeway, easy in easy out. Staff was very friendly. Cost for breakfast was a bit high, a free continental breakfast is common, but as long as there's coffee, forgiven.