Hotel grounds – Absolutely beautiful, picturesque, and so calm and therapeutic. The gardens and surroundings really made us feel relaxed.
Reception – Professional but quite robotic. There was no warmth or welcoming feeling; it just felt like a task being done.
Sycamore Room – The views were stunning; we could see the lovely Bath landscape and hot air balloons from our suite, which was amazing. The Nespresso coffee station was delicious and well stocked, and we appreciated having a fan in the cupboard to use.
However, the bathroom was extremely disappointing. The washpot had poop left under it from a previous guest, so we didn’t use it at all. The toilet seat behind had blood-like marks, so we had to raise it to use it, and the bath was dirty too. The whole bathroom furniture feels old, worn out, and unclean, which really doesn’t match how beautiful the actual room was. Also, for a room booked for three people, there should have been at least two bottles of still water provided.
Spa – I wanted to book a massage treatment on the day we checked in, but they were fully booked. My advice is to book your spa treatments ahead of your stay to avoid disappointment.
Breakfast – Lovely choices for hot food . We went at 7am, and no queue with full attention from the waiters.
Checkout – Quick and easy, but again very robotic with no warmth or thank you.
It was a nice touch that they left a handwritten birthday card and chocolate