First of all, the room was so beautiful relaxing. The bathroom was so clean and the bed was comfortable. My favorite part was the balcony and there was a bird bath. I could get to see beautiful birds and it brought me so much joy.
And most of all, the staff were all so warm and welcoming.
Paul kindly guided me to the reception and I loved how gentle and friendly he was! Because my room was faced with the way to the pool, I could see him cleaning up from the balcony but he never paid attention to me unless I talked to him. I appreciated it how he respected my privacy although I was happy to talk to him. And when I broke the bottle he cleaned it up for me and worried about me whether I got hurt or not. (I didn’t!)
Gustavo did checkin and he was so nice and helped me enjoy Cairns in many ways. I appreciated it he let me know when the room got ready before 3:00p.m. When I came back he got this information written in Japanese for us to understand about the hotel clearly. Other than that he recommended many good places in the city, I really appreciate his kindness.
Sophie helped me to have a nice dinner. It was nice of her gave me the note so I didn’t get lost. The food was really good!
Valter did checkout and It was so impressive that he speaks many languages. I enjoyed talking to him in Japanese!
I really enjoyed and loved every single bit of my stay. I loved Cairns thanks to them. I can’t wait to stay again sometime soon! Thank you so much for the beautiful experience!