Lifts are out of order quite often.
Central heating stops during night time, and rooms are chilly.
The security box of my room was also out of order.
The arrangement of the taxi took time even there are many empty taxis near the central station close to the hotel.
宿泊されたお客様
2 泊の出張
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8/10 (とても良い)
2025年1月7日
liz
liz、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月5日
Repeat Visitor.
Repeat visitor to Vermont Newcastle. Maintaining excellent standards.
martin
martin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月5日
Great stay and great service
David
David、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月4日
denis
denis、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月4日
Gary
Gary、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月3日
Lorraine
Lorraine、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月3日
Alexander
Alexander、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025年1月3日
Julia
Julia、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025年1月2日
5*
Wow. First class from the moment we arrived in the carpark. The Room was spacious with everything you could possibly need . Our only criticism would be the beds are very small doubles. The room had a view that we asked for.
The staff were well spoken confident and very polite The young lady who attended to us in the Malvern restaurant was extremely helpful very polite.
Teresa
Teresa、1 泊の家族旅行
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8/10 (とても良い)
2024年12月29日
Lovely hotel with some minor fixes
Lovely breakaway in the hotel. The decor and feel of the hotel is really nice and feels luxurious. Only issues we had were the 2 elevators were very slow and we often had to wait a long time for one to arrive and then had to ride it up and down several times to get to the floor we wanted. Also the cleanliness of the bathroom could have been better. The shower/ bath in particular was a little dirty which could have been easily cleaned.
Sharon
Sharon、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月26日
Nights in newcastle
As always a very nice stay
nigel
nigel、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年12月24日
stephen
stephen、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月23日
Great apartment, very nice inside.
Beds and pillows not so comfy
Anne
Anne、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月22日
Went to check in and was unable to provide a card therefore was charged for the full £104, really poor as I could provide details of a card
Barry
Barry、1 泊旅行
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8/10 (とても良い)
2024年12月22日
john
john、1 泊旅行
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2/10 (不満)
2024年12月21日
So bad didn’t stay
We’re booked in the apartment went to hotel to check in to be told go to apartment to check in went there but the guy on reception was unhelpful the room was so bad we didn’t stay there broken windows boarded with cereal boxes and very dirty we were able to move to the hotel
William
William、1 泊旅行
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2/10 (不満)
2024年12月20日
Avoid unless you are a penguin.
Perhaps the most miserable experience I have ever had in a hotel and trust me I have stayed in hundreds on business and pleasure over the years. Check in fine, went up to suite and it was past the point of cold, so set the heating system and left for an engagement, got back and it was still absolutely Baltic. Went down to reception and was offered blankets for the beds.....You pay for a 2 bed apartment to enjoy the space and lounge and the option is "go to bed to keep warm" no suggestion of another room etc, I mentioned it to the guy on reception in the morning and stressed how unhappy we had been and he tried to contact the Duty Manager with no success and said the hotel would definitely be in contact - weeks later absolutely nothing. Shabby service and completely unaccetable accomodation.
paul
paul、1 泊旅行
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2/10 (不満)
2024年12月19日
K T
K T、1 泊旅行
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10/10 (最高に素晴らしい)
2024年12月19日
SHARON
SHARON、2 泊旅行
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8/10 (とても良い)
2024年12月19日
Enjoyable stay
Pleasant stay, excellent location. Apartment was clean but a few mark on walls and furniture, also net curtains were ripped in every room. (We reported this to reception). Could do with providing extra bin bags, washing up liquid and sponge in kitchen.
Nicola
Nicola、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月16日
Poor experience & very rude staff
Staff were rude and the young chap who was parking my car, was very rude. I was disabled parker, the young guy was very rude.
This hotel was recommended to me, but never again will i stay there. No consideration for disabled customers
Iain
Iain、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年12月16日
Dirty towels and slow check in
My family and I have stayed at the Vermont several times before and always enjoyed our stay. Sadly on this occasion there were towels with brown stains/bits stuck to them, which was disgusting. We complained on check out and were advised to send an email to the manager with the photos we had taken. Sadly over a week later, we have not received any response. Check in also took an overly long time (around 30 minutes) and there was loud music playing until late in the night.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年12月14日
We have stayed here previously would recommend it!!!!
Very busy and check in took 30mins
We also had a very noisy room on the 11th floor could here the bar above till early hours