The hotel has a great location. There are tons of walkable restaurants and stores. The rooms are large. Deluxe rooms are the same as standard except they don’t back up to the freeway. The “deluxe” rooms do face the parking lot and other busy streets.
The hotel staff ranges from excellent to downright rude. There are staff that are kind, friendly and are great at their jobs. There are others that are so rude that I would avoid them at all costs. Questions receive completely different answers depending upon who you ask.
Guests smoke in the hotel
regularly and it is difficult to keep the smell of marijuana out of your clothes. The room that I stayed in, has bugs that come in and out from a hole where the bathtub and tile floor meet. A pest control person visited when I was not at the hotel, and I was told mom bugs were found. I have photos of beetles and cockroaches. Many things in the hotel rooms are broken. Guests complain about the same things, and most staff act surprised when informed. If there’s a line at the front desk, you’ll hear the same complaints over and over. Most staff pretend the broken a/c, tvs, lamps, lights, etc. are concerns they’ve never heard before.
The hotel actively advertises a restaurant/bar but it hasn’t been in operation for at least a year.