We’ve been coming here for around 15 years and it is sad to see the hotel”s decline and listen to others complaining around the pool and say they are not coming back anymore, which sadly I have to agree with.
We had a Premium room as always but I think the complaints about the classic rooms are fair.
In all these years of coming here we’ve never once been given an upgrade so it’s pretty annoying to hear them being given to others every time we come. We came for our 20th anniversary, we didn’t even get a card!
The pool area is massively in decline. Heating from the 1st Sept is virtually non existent as it’s set to 27, this is not enough to claim you have a heated pool, complained during our visit twice but no change in temperature made and therefore rendered the pool unusable for me and many others.
The pool was rebuilt about 8 years ago it’s not been maintained. It has lots of black mould and grime.
The boards by the pool area are broken and dangerous, many older people walking around lose their balance when one of the boards collapses under foot. This should be a constantly maintained area and it’s not. Maintenance was allocated to painting the yellow stripes on the hotel to blue instead.
The pool area is filthy. The same rubbish sat on the floor all week, tables don’t get wiped and glasses lay rolling. Not enough staff apparently!
To hear the staff asking if you want to leave a tip for
Reception when you check out is dreadful!