Here to visit family and to go to a concert with a friend.
Leslie
3 泊の家族旅行
6/10
During my visit, I encountered some challenges with my reservation that led to an interaction with the staff and particulary the hotel manager. There is an opportunity for further training in customer service for that team, particularly in handling reservation issues. Effective communication in these situations is crucial, and with additional training, the staff could better manage such scenarios, ensuring guests feel valued and understood.I felt like I and my daughter were repremanded by the hotel manager. He must have had a very bad day. We will not stay at this location in the future.
Crystal
2 泊の家族旅行
6/10
宿泊されたお客様
1 泊の家族旅行
8/10
Room was great and very clean. Convenient location. Only issue was person during check in. She got us checked in fine, but was not friendly at all or very helpful.
宿泊されたお客様
2 泊の家族旅行
10/10
Great place
Alyssa
1 泊の出張
4/10
Parking fee was a surprise but it is possible that I missed mention of it on the website while booking. We either had the noisiest guests in the world above and to the side of us or the walls and ceilings were paper thin. It was a truly awful nights sleep. We won't be staying here again
Harold
1 泊旅行
10/10
Very easy to access the airport and interstate very clean very very friendly staff good breakfast. The only complaint was the pillows to both beds were flat rough night of sleep
john
1 泊の家族旅行
4/10
It was a weekend away for a friend who was celebrating her bday and when we arrived I instantly knew it was an issue. There were several older bikers whistling and cat calling to me and my friend. We got to the front to check in and the front desk attendant was rude, you could tell she didn’t want to be at work. She said that my card declined and wasn’t charged but once I unlocked my card could see, she ran my card for the incorrect amount. We didn’t get any parking, breakfast or shuttle information and were literally asked “Do you want water or not”? We literally were harassed by the bikers the entire stay, to the point where another man staying there had to step in bc the men where trying to record us walking. We went to the front desk about the incident and was asked “What are we supposed to do about it!”. Even at check out the front desk attendant knew nothing, literally the worst customer service experience at any Hilton Hotel and I will not return.
宿泊されたお客様
2 泊の友人との旅行
10/10
Caliyah
2 泊旅行
8/10
Updated and modern, wooden floors are nice si that there’s not that typical carpet small that most hotels have. Clean and bright. Unsustainable using all plastic and throwaway. Breakfast was fine, coffee subpar
Caroline Mae
1 泊の出張
10/10
Laura
1 泊の出張
10/10
Barbara
1 泊の家族旅行
10/10
Tyshawn
1 泊旅行
10/10
Vontavis
1 泊旅行
8/10
Tiffany
3 泊旅行
8/10
宿泊されたお客様
1 泊の出張
10/10
Jon
1 泊旅行
10/10
Catherine
1 泊旅行
10/10
Very clean, excellent staff
Fernando
1 泊の家族旅行
10/10
Everything was great except there are not any eating options in the immediate vicinity.