This was our family's first trip to Cancun, and our first all-inclusive. All the staff were very kind, and they listened to what I was saying, even though I'm not very good at English, and explained things to me in an easy-to-understand way, which was very helpful. The hotel itself didn't seem new, but it seemed to be well-cleaned. However, because there were a lot of people, the shared toilets and other areas were a bit dirty. Even with that, it was a very good stay for our family. We stayed for three nights, but felt like we wanted to stay longer. If we come back to Cancun, this was such a good hotel that we would like to use it again.